Eligibility Specialist I / 61013863

State of South Carolina; South Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health/Dental/Vision/Disability/Life

Vacation and sick leave

Paid holidays

Parental leave

State retirement & deferred comp

Job summary

SC Department of Social Services is seeking an Eligibility Specialist I to process SNAP, ESAP, SCCAP, and TANF applications in the Economic Services Division in Marion County. The role involves conducting quality interviews, maintaining confidential case records, and ensuring accuracy in eligibility determinations.

An accredited high school diploma is required; an associate degree or higher may substitute for the stated experience. Valid SC driver’s license and ability to travel are needed.

Qualifications

• HS Diploma required; associate degree may substitute for required program experience.
• Experience with clerical, administration, social work, or related fields preferred.
• Ability to conduct quality interviews and maintain accurate records.

Responsibilities

• Provides SNAP/ESAP/SCCAP/TANF eligibility and benefit processing.
• Conducts minimum 7 quality interviews per day; 8 quality case actions.
• Maintains case records in agency system; documents PII handling and notifications.
• Identifies and documents overpayments; supports Fair Hearings as needed.
• Participates in required trainings and staff meetings; travel may be required.

Skills

Interviewing

Documentation

Customer service

Data entry

Education

High School Diploma

Associate Degree or higher

Job description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The Eligibility Specialist I provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Application Project) and SCCAP (South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability.
• Conducts a minimum of 7 quality interviews per day along with 8 quality case actions from the 300 report or SCOSA mailbox.
• Processes all SNAP, ESAP, and SCCAP applications and/or recertification's by determining eligibility and authorizing benefits if applicable.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.
• Participates in all Economic Services required trainings and supervisory and/or staff meetings as required.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.
• Performs other related duties as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

A High School Diploma and relevant program experience in clerical, administration, social work, correctional administration, or general business administration.

An Associate Degree or higher may be substituted for the required program experience.

A valid drivers license is required. Must be able to travel within the state for the purpose of training and meetings to include overnight travel.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Marion County