ES Eligibility Case Manager / 61012253

State of South Carolina; Moncks Corner (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Paid leave and holidays

State retirement and 401(k)

Job summary

State of South Carolina's Department of Social Services seeks an ES Eligibility Case Manager to administer SNAP and TANF for Economic Services, including interviews, eligibility determinations, and benefit authorizations. The role supports clients' financial stability and adherence to program regulations.

The position requires a high school diploma and at least one year of experience in Economic Services, with an Associate degree or higher substituting for experience.

Qualifications

• High School Diploma required.
• Experience in Economic Services programs preferred.
• Substitution by Associate Degree or higher may apply.

Responsibilities

• Performs SNAP and TANF eligibility determinations and benefits processing.
• Conducts quality interviews by phone or face-to-face for renewals.
• Maintains accurate case records and submits reports per policy.
• Handles ABAWD caseload and tracks eligibility and notices.
• Processes system alerts and documents overpayments for referrals.

Education

High School Diploma

Associate Degree or higher may substitute

1 year experience in Economic Services programs

Job description

Job Responsibilities

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The ES Eligibility Case Manager performs duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.
• Conducts SNAP and/or TANF quality interviews include both phone and/or face-to-face interviews for SNAP and/or TANF renewals.
• Processes SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six-month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable.
• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.
• Processes system generated alerts (SNAP, TANF, ESAP, and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed. Participates in training and supervisory meetings or staff meetings as required.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.

Minimum And Additional Requirements

A High School Diploma and at least one (1) year experience in Economic Services programs.

An Associate Degree or higher may be substituted for required program experience.

Benefits

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Berkeley County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.