ES Eligibility Team Leader / 61011843

State-of-South-Carolina; South Carolina; Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation days

Sick leave

Paid holidays

Parental leave

Retirement plan

Deferred compensation

Résumé du poste

South Carolina Department of Social Services seeks an ES Eligibility Team Leader to supervise SNAP/TANF services in Economic Services, ensuring compliance with federal and state laws while guiding staff and maintaining performance standards.

Responsibilities include staff supervision, case reviews, data accuracy, and reporting, with a focus on customer service and program integrity. A valid driver’s license and field-work readiness are required.

Qualifications

• Candidate must hold a High School Diploma and at least 5 years experience in Economic Services programs.
• A Bachelor's Degree and 1 year of experience in Economic Services programs required.

Responsabilités

• Lead the ES Eligibility Team and supervise eligibility and clerical staff.
• Ensure compliance with state and federal laws, regulations, policies, and guidelines.
• Oversee case reviews and staff performance, provide training and corrective actions as needed.
• Oversee data entry accuracy and prepare required statistical reports.

Connaissances

Team leadership

Staff training

Policy compliance

Communication

Formation

High School Diploma

Bachelor's Degree

Description du poste

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The ES Eligibility Team Leader provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Directly supervises Economic Services eligibility and/or clerical staff.

• Directly supervises staff responsible for providing services to TANF, SNAP, and ABAWD clients. Directs supervision to include but not limited to conflict management, training new hires, conducting regular monthly staff meetings to review case errors sited from case reviews, and provide corrective action needed to staff, review policy clarifications/changes with staff, and include employee recognition. Ensures all management reports are monitored weekly and/or monthly and are utilized to manage staff's job duties.

• Ensures Economic Services Program unit operates in accordance with all state & federal laws, regulations, policies, and guidelines. Conducts a minimum of 4 case reviews per worker each month to ensure compliance with program policy. For new workers during their probation period, all cases should be reviewed by supervisor.

• Effectively communicates and manages expectations for service delivery, customer service, and accountability to staff.

• Ensures that all client data is correctly entered into the required systems and prepares all statistical and other reports as required.

• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the agency networks and applications by safeguarding systems, equipment and data.

• Performs emergency disaster management services to include American Red Cross sheltering and Disaster SNAP duties; performs other related duties as required.

• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public, and co-workers as an integral requirement.

• Performs related duties as required.

A High School Diploma and a minimum of five (5) years experience in Economic Services programs.

A Bachelor's Degree and one (1) year of e xperience in Economic Services programs.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application.If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION:Economic Services / Abbeville County