Eligibility Case Manager / 61011915

State of South Carolina; Wagener (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision, L&D, Life

Parental Leave

Sick leave 15 days

Annual leave 15 days

13 paid holidays

State Retirement Plan

Deferred Compensation

Job summary

SC Department of Social Services is seeking an Eligibility Case Manager in the Economic Services Division. The role focuses on administering SNAP, TANF, ESAP, and SCCAP benefits within a county, with emphasis on accuracy, confidentiality, and customer service.

You will conduct quality interviews, process applications and renewals, manage ABAWD caseloads, and maintain case documentation in SCOSA. Travel within the state is required.

Qualifications

• High School Diploma and at least 1 year of experience in Economic Services Programs.
• Bachelor's Degree or higher may substitute for the required program experience.
• Valid driver's license and ability to travel within South Carolina, including overnight travel.

Responsibilities

• Provides SNAP/TANF services per federal/state laws and agency policies in Economic Services to help stabilize clients.
• Conducts quality interviews (phone and face-to-face) for SNAP/TANF applications and renewals.
• Processes SNAP and TANF applications and renewals, ESAP interim contacts and annual recertifications, changes and alerts.
• Manages ABAWD caseload, determines SNAP eligibility, and interprets programs for clients as needed.
• Processes system generated alerts for county of residence and caseload.
• Maintains case records in the agency system; documents client work participation in SCOSA and prepares reports.
• Identifies and documents overpayments; prepares referrals for Fair Hearings.
• Performs Red Cross shelter duty or emergency shelter duties as directed.
• Protects PII and safeguards agency networks and data.
• Performs other related duties as required.

Education

High School Diploma

Bachelor's Degree may substitute for required experience

Job description

D o you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties

• The Eligibility Case Manager provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Application Project) and SCCAP (South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county to help restore or improve customer financial stability.
• Conducts SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals.
• Processes SNAP and/or TANF applications and/or renewals (annual, six-month, tri-annual), ESAP interim contacts and annual recertifications, changes and alerts by determining eligibility and authorizing benefits if applicable.
• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.
• Processes system generated alerts (SNAP, TANF, ESAP and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.
• Performs other related duties as required.

A High School Diploma and at least one (1) year of experience in Economic Services Programs.

An Bachelor's Degree or higher may be substituted for the required program experience.

A valid drivers license is required. Must be able to travel within the state for the purpose of training and meetings to include overnight travel.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Aiken County