ES DSS Connect Specialist / 61016296

State of South Carolina; South Carolina; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave

Sick leave

Paid holidays

Parental leave

Retirement plan

Deferred compensation

Job summary

The South Carolina Department of Social Services is seeking a DSS Connect Specialist to support an inbound call center for Economic Services in the state. You will perform general casework, handle SNAP and TANF inquiries, and ensure proper documentation and privacy protection for clients.

Responsibilities include updating tracking logs, coordinating with state and county DSS staff, and performing emergency shelter duties as needed.

Qualifications

• General casework and customer service duties.
• Handles SNAP/TANF benefit calls and complaints.
• Maintains documentation and tracking for cases.
• Protects PII and agency data security.
• Field work assignments may be required.

Responsibilities

• Provide SNAP/TANF information and resolve inquiries.
• Document case actions and maintain tracking logs.
• Escalate complaints to Economic Services Center as needed.
• Safeguard PII and protect agency data.
• Perform Red Cross shelter duty or emergency services as directed.

Skills

Customer service

Data entry

PII handling

Education

High School Diploma

Associate Degree

Bachelor's Degree substitution

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The DSS Connect Specialist performs general casework and customer service duties in an Economic Services inbound call center. Prepares correspondences, tracking logs, and special assignments as required by supervisor.
• Answers constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment and escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within the required time frame and in accordance with federal legislation, state laws and regulations, and Agency policy and procedures. Disseminates SNAP/TANF reported changes to the Economic Services Center.
• Ensures proper documentation of all cases and case actions taken, as well as disseminating client communications/notices via the agency CHIP and/or SCOSA systems. Communicates with State and County DSS staff, to facilitate appropriate action regarding information reported through the constituent call process.
• Maintains automated complaint database and other tracking reports in an effort to track constituent calls and responses and to identify county and/or statewide trends regarding constituent issues.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the Agency's networks and applications by safeguarding systems, equipment and data.
• Performs Red Cross shelter duty or other emergency shelter duty or services as directed.

A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

A Bachelor's Degree or higher may be substituted for required experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Richland County