ERP Support & Training Specialist (Epicor P21)

FCX Performance; Lenexa (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

Applied Industrial Technologies is seeking an ERP support specialist to ensure end users receive timely assistance with Epicor Prophet 21 and related ERP functionality. You will collaborate with stakeholders to align business requirements with ERP configurations and participate in go-live support and project implementations.

The role emphasizes training, process documentation, and building strong relationships with users to deliver satisfactory solutions across ERP initiatives and integrations.

Qualifications

• Experience supporting Epicor Prophet 21 Distribution software is preferred but not mandatory.
• Experience with functional activities of ERP.
• Strong communicator – verbal and written.

Responsibilities

• Troubleshooting and providing end user support
• Training end users
• Work on ERP related projects including new implementations, enhancements, integrations, support, and other special projects.
• Work through and document internal business procedures and processes
• Create tutorials and workflows for business reference
• Build a strong relationship with the users through project implementation, ensure the delivery of the project and solution is satisfactory to the business users.
• Participate in the integration of companies on a common ERP platform: Escalation of issues during the project implementation, Assist in go-live support of end users
• Analyze and troubleshoot the project related issues and manage communications with the vendor including the ability to handle escalated issues.
• Train and support other team members in implementing and supporting the end users.
• Actively participate in career development activities.

Skills

Epicor Prophet 21

ERP knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Applied Industrial Technologies is seeking an ERP support specialist to ensure end users receive timely assistance with Epicor Prophet 21 and related ERP functionality. You will collaborate with stakeholders to align business requirements with ERP configurations and participate in go-live support and project implementations.

The role emphasizes training, process documentation, and building strong relationships with users to deliver satisfactory solutions across ERP initiatives and integrations.