HIRING: Epicor Support Analyst - Michigan

Epiusers; Michigan; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Epiusers seeks a Prophet 21 system super-user to bridge Business and IT for a 450-500 user ERP environment in a distribution setting. You will act as advocate, translator, and advisor for Finance, Purchasing, and Operations, driving system initiatives and process improvements.

You will manage practical ERP support requests across the company, organize online training, and may travel for onboarding at new locations. Prior experience with P21 in distribution is highly valued.

Qualifications

• Experience with Prophet 21 (P21) ERP system in a distribution environment.
• Strong ability to translate business needs into IT requirements and back.
• Experience supporting ERP users across multiple departments (Finance, Purchasing, Operations).

Responsibilities

• Serve as liaison between end-user P21 applications and IT.
• Advocate, translate, and advise field stakeholders to IT; drive system initiatives and improvements.
• Handle ERP support/guidance requests from across the company (not the ERP integrity by IT).
• Coordinate periodic online training; may travel for heavy onboarding at new locations.
• Leverage experience with other platforms or P21 in distribution environments.

Skills

Prophet 21 ERP experience

ERP distribution domain

Cross-functional liaison

Job description

We are in search of a “super-user” for our Prophet 21 system. We have a user base of 450-500 users.

This would be an entirely new role for us and for immediate hire consideration.

Job description highlights as follows:

• A liaison between end-user application of P21 in multiple departments (Finance, Purchasing, Operations) and our IT Department.
• Act as the advocate, translator, and advisor for the field level business stakeholders to the IT department and be their representative in driving system initiatives, process improvements, modifications, updates, and implementation.
• Handle the bulk of our practical application ERP support/guidance request coming in from throughout the company (support not related to function and integrity of ERP which would remain under IT)
• They would handle periodic training, mostly via an on-line environment but could require travel for heavy on-boarding situations such as new location launch or acquisition
• Also, ancillary capabilities they may bring to the table such as experience with other useful platforms and/or experience with P21 application specifically in a distribution environment.

Ideally, this person would sit in Metro Detroit, but I am open to having conversations with anyone interested in the position.

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