ERP Software Support Specialist (Agvance Expert)

AGRILAND FS, Inc.; Winterset (IA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Casual office

On-site team

Paid time off

Sick pay

Paid holidays

Benefits package

Pension plan

401k match

Job summary

AGRILAND FS is seeking an ERP Software Support Specialist to serve as the in-house expert for Agvance, our core ERP system. The role collaborates with internal departments to develop solutions and enhancements that meet business needs.

Ideal candidates have 2–4 years of IT experience, a relevant associate degree, and the ability to travel as needed. This on-site position offers a casual office environment with strong benefits and growth opportunities.

Qualifications

• Associate's degree in information technology or information systems and/or 2-4 years of work-related experience.

Responsibilities

• Understand and learn the ins and outs of Agvance, an ERP system for ag retailers
• Install and test software upgrades
• Communicate with other departments to resolve software, hardware, and operations problems
• Understand and troubleshoot a variety of business software applications
• Utilize Helpdesk software to track incoming support calls and provide support to end users
• Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365
• Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePoint
• Confirm appropriate vendor billing on licensing
• Troubleshoot basic hardware issues as back-up support to the IT help desk

Education

Associate's degree in information technology or information systems

Job description

AGRILAND FS is seeking an ERP Software Support Specialist to serve as the in-house expert for Agvance, our core ERP system. The role collaborates with internal departments to develop solutions and enhancements that meet business needs.

Ideal candidates have 2–4 years of IT experience, a relevant associate degree, and the ability to travel as needed. This on-site position offers a casual office environment with strong benefits and growth opportunities.