Agronomy Customer Support Advisor

Software Solutions Integrated; Shelbyville (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Software Solutions Integrated is seeking an Agronomy Customer Support specialist in Shelbyville, IL. This role blends agronomy expertise with technology to support co-ops, independent retailers, and distributors using Agvance agronomy features.

You will serve as the primary contact, diagnose issues, document feature requests, train users, and help with go-live activities while representing SSI at trade shows and events.

Job description

Our Agvance platform helps co-ops, independent retailers, and distributors run their agronomy operations — and our Agronomy Customer Support team keeps them running. This role blends deep agronomy knowledge with technology, customer engagement, product collaboration, and training. If you have an ag background and thrive in a team that works hard and looks out for each other, we want to hear from you.

Job Responsibilities

• Serve as the primary point of contact for ag retail companies using Agvance agronomy features — answering questions, diagnosing issues, and delivering solutions
• Collaborate with our development team — documenting feature requests, reporting bugs, and translating customer feedback into actionable product improvements
• Conduct discovery conversations with customers to identify unmet needs, workflow inefficiencies, and new tool or feature opportunities
• Lead or support customer implementations of Agvance agronomy modules, including configuration, data setup, and go-live
• Conduct business process reviews with new and existing customers
• Deliver trainings to retail company staff on Agvance agronomy features and best practices
• Represent SSI at trade shows and industry events as an agronomy subject-matter expert
• Assist sales team with prospect engagements and on-site demos as experience grows
• Research industry trends and emerging agronomy practices to help SSI stay ahead of what ag retailers need next
• All other duties as assigned

Experience / Skills Required

• Degree in Agronomy, Crop Science, Agriculture Business, or a closely related field — OR equivalent hands-on experience in ag retail operations
• Working knowledge of retail agronomy operations, including fertilizer, crop protection, seed, and/or custom application services
• Strong verbal and written communication skills — able to explain complex agronomy and software concepts clearly to a wide range of audiences
• Organized and detail-oriented, with the ability to manage multiple priorities simultaneously
• Customer-first attitude with a commitment to delivering accurate, thorough, and timely responses
• Experience with Agvance or similar ag retail management software preferred
• Prior customer support, training, or ag retail sales experience preferred
• CCA credential or agronomist certification a plus, but not required
• Willingness to travel periodically for trade shows, customer sites, and team events

Physical Requirements

• Extended periods sitting at a desk while working on a computer and phone.
• Occasional long hours standing or walking when attending conferences, trade shows, or customer events.