Remote Software Support Manager

Tyler Technologies, Inc.; Yarmouth (ME); Remote; USD 67,000 - 88,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Software Support Manager to lead the Client Services Department, ensuring high service levels and a positive client experience.

The role involves managing a skilled support team, coordinating with Development and Implementations, and driving process improvements to enhance Tyler products and services. The successful candidate will demonstrate strong leadership, conflict resolution, and the ability to balance client needs with company policies.

Qualifications

• BS/BA degree or equivalent work experience required.
• Expert-level experience with Tyler software products or 5+ years in Tyler's Client Service organization.

Responsibilities

• Achieves and maintains the service goals of the Client Services Department and takes corrective action when goals are not met.
• Directly manage employees on the support team; interview and hire, train, and monitor progress.
• Respond to escalated client issues and negotiate solutions based on client needs and company policies.
• Review product changes and defects with Software Development and provide client feedback.

Skills

Leadership

Team management

Customer service

Communication

Conflict resolution

Prioritization

Travel

Education

BS/BA degree or equivalent

Tools

Tyler software suite

Job description

Tyler Technologies, Inc. is seeking a Software Support Manager to lead the Client Services Department, ensuring high service levels and a positive client experience.

The role involves managing a skilled support team, coordinating with Development and Implementations, and driving process improvements to enhance Tyler products and services. The successful candidate will demonstrate strong leadership, conflict resolution, and the ability to balance client needs with company policies.