ERP Order & Customer Care Specialist

Excelta Corp.; Buellton (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Excelta Corp. is seeking a Customer Support Specialist located in Buellton, California. In this role, you'll handle sales support, assist customers through calls and emails, and manage orders in our ERP system.

Ideal candidates will possess strong customer service and communication skills, as well as experience in a fast-paced, manufacturing environment. A high school diploma is required, with an Associate’s Degree preferred.

Qualifications

• Minimum 3 - 5 years in a customer-service environment, preferably in manufacturing.
• Bilingual in English/Spanish preferred.
• Experience with Microsoft Office programs required.

Responsibilities

• Answer inbound phone calls promptly to assist customers.
• Respond to email requests from customers efficiently.
• Enter customer orders into Syspro accurately.

Skills

Customer service skills

Communication skills

Collaboration

Education

High school diploma

Associate’s Degree

Tools

ERP SysPro

Microsoft Office Suite

Salesforce (CRM)

Job description

Excelta Corp. is seeking a Customer Support Specialist located in Buellton, California. In this role, you'll handle sales support, assist customers through calls and emails, and manage orders in our ERP system.

Ideal candidates will possess strong customer service and communication skills, as well as experience in a fast-paced, manufacturing environment. A high school diploma is required, with an Associate’s Degree preferred.