ERP-Savvy Customer Support & Order Coordinator

Excelitas Technologies; Boulder (CO); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Holiday pay

Paid maternity/paternity leave

Tuition reimbursement

Disability insurance

Job summary

Excelitas Technologies in Boulder, CO is seeking a Customer Support Coordinator to drive order management and responsive customer service in a fast-paced environment. Responsibilities include coordinating production and delivery schedules, maintaining customer records, and facilitating cross-functional communication.

The role requires a Bachelor’s degree (preferred) and 2 years of customer support or inside sales experience, with ERP and Salesforce knowledge preferred.

Qualifications

• Bachelor’s degree in business or related field preferred.
• Two years’ customer support, inside sales, or contract administration experience preferred.
• ERP software experience and knowledge of import/export regulations preferred.
• Strong organization, communication, and multitasking abilities.

Responsibilities

• Provide company and product information to prospects and customers. Quote standard price and delivery of commercial products via telephone, fax, and email.
• Receive and enter sales order information into the applicable ERP. On-board new customers, including contact, billing, and shipping information.
• Interface with Sales and Manufacturing Operations to coordinate production and delivery schedules; proactively alert the team of any concerns.
• Create and maintain customer files containing all order, quotation, invoice, and related documentation.
• Coordinate returns with cross-functional contacts to ensure timely review and resolution; track and advise customers of status and discuss repair quotations for out-of-warranty products.
• Support Business Development Managers by providing open order reports, participating in conference calls, and assisting with resolution of sales-related issues.
• Support Finance with collections on new Cash in Advance accounts; receive and match Letters of Credit, ensuring accurate processing and sound financial controls.
• Assist with ISO 9000, Export Management System (EMS), Internal Control Program (ICP), and Import Management System (IMS) compliance; prepare requested reports on orders, backlog, late shipments, RMAs, bookings, etc.
• Manage export and import compliance requirements, obtaining necessary export licenses and end-user certificates for new orders.
• Maintain documentation per company record retention policies.
• Participate in ongoing assessment of customer support processes and incorporate approved improvements.
• Other duties as assigned.

Skills

CRM management

Negotiation

Communication

Multitasking

Self-motivation

Education

Bachelor's degree preferred

Tools

ERP systems

Salesforce

Microsoft Office

Job description

Excelitas Technologies in Boulder, CO is seeking a Customer Support Coordinator to drive order management and responsive customer service in a fast-paced environment. Responsibilities include coordinating production and delivery schedules, maintaining customer records, and facilitating cross-functional communication.

The role requires a Bachelor’s degree (preferred) and 2 years of customer support or inside sales experience, with ERP and Salesforce knowledge preferred.