ERP Implementation Leader — Scale CX for AI-Native ERP

DualEntry; New York (NY); On-site; USD 200,000 - 315,000; Full time

Benefits offered by this job

Significant equity ownership

15 PTO days

Full medical, dental & vision insurance

401k benefits

Commuter benefits

Job summary

DualEntry, an AI startup based in New York, is seeking a Head of ERP Implementations. The role involves building and scaling the Customer Experience function, leading a team of 15+, and ensuring best-in-class onboarding and support. Applicants should have 8+ years in ERP implementations or advisory, with significant management experience. This position offers a competitive salary, equity ownership, and a collaborative, high-expectation culture focused on transforming the ERP industry.

Qualifications

• 8+ years in ERP implementations or accounting/advisory with management experience.
• Strong ERP systems and finance workflows understanding.
• Experience leading teams of 5+ people.

Responsibilities

• Build and scale the Customer Experience function from the ground up.
• Lead a team of 15+ CX Leads and Customer Support specialists.
• Collaborate with founders, product, and engineering teams.

Skills

Hardcore work ethic

Customer-service extraordinaire

Deep understanding of ERP systems

Ability to solve complex problems

Education

8+ years of experience in ERP implementations or accounting/advisory

CPA or Big 4 experience

Job description

DualEntry, an AI startup based in New York, is seeking a Head of ERP Implementations. The role involves building and scaling the Customer Experience function, leading a team of 15+, and ensuring best-in-class onboarding and support. Applicants should have 8+ years in ERP implementations or advisory, with significant management experience. This position offers a competitive salary, equity ownership, and a collaborative, high-expectation culture focused on transforming the ERP industry.