AI ERP Implementations & CX Leader

DualEntry; United States; Remote; USD 127,680 - 272,400; Full time

Benefits offered by this job

Competitive base salary + significant equity ownership

15 PTO days + public holidays

High-trust environment

Job summary

An innovative AI startup is seeking an Implementations & CX Lead to enhance customer success from onboarding through implementation. The ideal candidate will have significant experience in B2B SaaS and ERP projects, with a strong focus on customer service and relationship management. This is an excellent opportunity to influence the product roadmap and thrive in a fast-paced, high-growth environment.

Qualifications

• Experience in ERP implementations or management consulting.
• Background in accounting or audit preferred.

Responsibilities

• Own relationships with customers from onboarding to go-live.
• Serve as a primary contact and bridge between customers and the company.
• Implement best practices in ERP.

Skills

Customer service skills

Problem-solving

Empathy

Proactivity

Strong communication

Education

3–6+ years of experience in B2B SaaS Customer Success

CPA or Big 4 experience

Job description

An innovative AI startup is seeking an Implementations & CX Lead to enhance customer success from onboarding through implementation. The ideal candidate will have significant experience in B2B SaaS and ERP projects, with a strong focus on customer service and relationship management. This is an excellent opportunity to influence the product roadmap and thrive in a fast-paced, high-growth environment.