Customer Support Associate

Dyno Nobel Inc.; Salt Lake City (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

3 weeks annual paid vacation

12 paid holidays

Full health benefits including HSA

Matching 401K

Tuition reimbursement

Parental leave

Friendly coworkers

Job summary

Dyno Nobel Inc. in Salt Lake City invites a Customer Support Associate to serve as the single point of interface for our customers.

You will translate demand into purchase requirements and manage the process through to invoice, communicating issues and nurturing relationships across Joint Ventures and Wholesale Customers. The role requires at least 3 years of customer service experience, ERP system familiarity, and strong teamwork.

Qualifications

• 3+ years customer service experience.
• Experience using an ERP (Enterprise Resource Planning) business system.
• Ability to develop strong relationships with customers and joint ventures.
• Must be able to pass an ATF Background check.
• Computer literacy in Microsoft Word, Excel, etc.

Responsibilities

• Manage and develops strong relationships with designated Customer Accounts (Joint Ventures & Wholesale Customers).
• Translate customer demand requirements into purchase requirements.
• Create and process SAP sales order cycle through customer invoice.
• Manage service disruptions, late deliveries, and quality issues with the customer by managing customer expectations and ensuring correct information flow is occurring internally and externally.
• Prioritize customer requirements and review alternative inventory options by working with cross functional teams across Dyno Nobel.
• Manage customer expectations and provide timely updates to customers.
• Maintain open/past due order reporting and ensure teams are managing administrative elements of order.
• Manage SAP sales order cycle (goods issues/receipts specific to each North American site); timely reconciliation of inventory at each site is required following the completion of daily sales activities.
• Work with AP/AR to resolve customer issues with payments acting as signal customer focal.
• Verification of customer pricing prior to creating the invoice for the customer.
• Complete credits, debits, and price variances (following the correct approvals procedures).

Skills

Customer service

ERP experience

Relationship building

Team player

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Who We Are

Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives—helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide

What You’ll Do

As the Customer Support Associate, you will create value for our customers as single point of customer interface. You will translate demand into purchase requirements and manage through to invoice. You will communicate issues pertaining to their orders, resolve problems, understand wants vs. needs, and manage and improve customer relationship.Other duties will include:

• Manage and develops strong relationships with designated Customer Accounts (Joint Ventures & Wholesale Customers)
• Translate customer demand requirements into purchase requirements
• Create and process SAP sales order cycle through customer invoice
• Manage service disruptions, late deliveries, and quality issues with the customer by managing customer expectations and ensuring correct information flow is occurring internally and externally
• Prioritize customer requirements and review alternative inventory options by working with cross functional teams across Dyno Nobel
• Manage customer expectations and provide timely updates to customers
• Maintain open/past due order reporting and ensure teams are managing administrative elements of order
• Manage SAP sales order cycle (goods issues/receipts specific to each North American site); timely reconciliation of inventory at each site is required following the completion of daily sales activities
• Work with AP/AR to resolve customer issues with payments acting as signal customer focal
• Verification of customer pricing prior to creating the invoice for the customer
• Complete credits, debits, and price variances (following the correct approvals procedures)

What We’re Looking For:

• 3+ years customer service experience
• Experience using an ERP (Enterprise Resource Planning) business system
• Ability to develop strong relationships with customers and joint ventures
• Must be able to pass an ATF Background check
• Computer literacy in Microsoft products such as; Word, Excel, etc.
• Positive attitude, friendly demeanor, and a team player

What We Offer:

• 3 weeks annual paid vacation + 12 paid holidays + PTO days
• Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
• Matching 401K
• Generous tuition reimbursement program
• Generous paid parental leave
• Friendly and supportive coworkers

Zero Harm for Everyone Everywhere

Value People – Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.