Sales Support Specialist

Sysco; 11500 Miramar Pkwy Ste 600, Miramar, FL 33025; On-site; USD 40,000 - 55,000; Full time

Job summary

Sysco Northeast RDC is seeking an organized administrative professional to support the DON Sales force. You will prepare quotes, research orders, use SAP and Office tools, and communicate with customers to deliver exceptional service.

Responsibilities include coordinating roll-outs, processing orders, maintaining databases, and assisting in sales campaigns from inception to completion. Strong communication and multitasking abilities are essential in this fast-paced environment.

Qualifications

• Requires a High School Diploma or equivalent and 2+ years of administrative support with strong customer service.

Responsibilities

• Coordinate logistics for new customer roll-outs, openings and product roll-outs with internal and external customers.
• Communicate order status with Sales Representatives including sales, returns and credit issues.
• Keep District Sales Manager informed of issues and escalate when needed.
• Prepare quotes, customer order guides, and reports as required.
• Maintain and update databases to provide data to all users.
• Request literature and samples from manufacturers.
• Follow up on Factory Direct Orders and obtain proof-of-delivery and pro numbers.
• Make select customer calls on re-supply business.
• Coordinate pre-packs, new installations, and major sales assignments from start to finish.
• Check in pre-packs on site at openings as needed.
• Troubleshoot and resolve internal and external customer issues.
• Manage and research correspondence to determine customer needs.
• Work with manufacturers and vendors to confirm product availability, pricing literature, lead times, and shipping details.
• Prepare formal quotations with specifications and freight using DON Auto Quote System or MS Excel.
• Process stock and non-stock orders; coordinate delivery times with Purchasing and factory progress.
• Process returns and obtain return approvals; ensure proper processing and pickup of RAs.
• Navigate sales tools such as Salesi, Info Builder, Don quote 360 and others.
• Communicate with Sales and customers to process orders within programs.
• Provide documents, reports, and comparisons as directed by sales management.

Skills

Administrative support

Customer service

SAP

MS Word

MS Excel

Analytical

Organizational skills

Problem solving

Multitasking

Time management

Communication

Education

High School Diploma or equivalent

Associate degree

Tools

SAP

MS Word

MS Excel

Job description

Sysco Northeast RDC is seeking an organized administrative professional to support the DON Sales force. You will prepare quotes, research orders, use SAP and Office tools, and communicate with customers to deliver exceptional service.

Responsibilities include coordinating roll-outs, processing orders, maintaining databases, and assisting in sales campaigns from inception to completion. Strong communication and multitasking abilities are essential in this fast-paced environment.