Customer Support Associate

Dyno Nobel, Inc.; Salt Lake City (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO & holidays

Health benefits

401K

Tuition reimbursement

Parental leave

Friendly coworkers

Job summary

Dyno Nobel, Inc. is seeking a Customer Support Associate in Salt Lake City to serve as the single point of contact for designated accounts, translate demand into purchase requirements, and drive SAP order processing from quote to invoice.

The role requires 3+ years of customer service experience, ERP system familiarity (SAP preferred), and strong relationship-building skills. You will work cross-functionally to resolve issues and maintain clear customer communications.

Qualifications

• 3+ years in customer service.
• Experience with ERP systems (SAP preferred).
• Ability to build strong customer relationships.
• Proficient with Microsoft Word/Excel.

Responsibilities

• Serve as single point of contact for designated accounts.
• Translate customer demand into purchase requirements and process SAP orders.
• Communicate issues and provide timely updates to customers.
• Collaborate with cross-functional teams to resolve order issues.
• Maintain open/past due order reporting and ensure timely information flow.

Skills

Customer service

ERP systems

Relationship building

Microsoft Office

Tools

SAP

Job description

Job Brief

Manage designated accounts by creating value for our customers as single point of customer interface. Manage customer expectations and providing timely updates.

Who We Are

Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives-helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide

What You'll Do

As the Customer Support Associate, you will create value for our customers as single point of customer interface. You will translate demand into purchase requirements and manage through to invoice. You will communicate issues pertaining to their orders, resolve problems, understand wants vs. needs, and manage and improve customer relationship. Other duties will include:

• Manage and develops strong relationships with designated Customer Accounts (Joint Ventures & Wholesale Customers)
• Translate customer demand requirements into purchase requirements
• Create and process SAP sales order cycle through customer invoice
• Manage service disruptions, late deliveries, and quality issues with the customer by managing customer expectations and ensuring correct information flow is occurring internally and externally
• Prioritize customer requirements and review alternative inventory options by working with cross functional teams across Dyno Nobel
• Manage customer expectations and provide timely updates to customers
• Maintain open/past due order reporting and ensure teams are managing administrative elements of order
• Manage SAP sales order cycle (goods issues/receipts specific to each North American site); timely reconciliation of inventory at each site is required following the completion of daily sales activities
• Work with AP/AR to resolve customer issues with payments acting as signal customer focal
• Verification of customer pricing prior to creating the invoice for the customer
• Complete credits, debits, and price variances (following the correct approvals procedures)

What We're Looking For:

• 3+ years customer service experience
• Experience using an ERP (Enterprise Resource Planning) business system
• Ability to develop strong relationships with customers and joint ventures
• Must be able to pass an ATF Background check
• Computer literacy in Microsoft products such as; Word, Excel, etc.
• Positive attitude, friendly demeanor, and a team player

What We Offer:

• 3 weeks annual paid vacation + 12 paid holidays + PTO days
• Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
• Matching 401K
• Generous tuition reimbursement program
• Generous paid parental leave
• Friendly and supportive coworkers

Zero Harm for Everyone Everywhere

Value People - Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.

*Dyno Nobel does not accept unsolicited agency resumes without prior contract agreements for specified role. Agencies should not forward resumes to our jobs alias, Dyno Nobel employees or any other organization location. Dyno Nobel is not responsible for any agency fees related to unsolicited resumes.