ERP Change & Training Lead: Dynamics 365

CoWorx Staffing Services; New Bedford (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

CoWorx Staffing Services in New Bedford, MA seeks an ERP Change and Implementation specialist to lead Dynamics 365 training on the shop floor and translate ERP language into practical workflows. You will build localized training plans, support go-live activities, and work with cross-functional teams to drive user adoption and continuous improvement.

You will collaborate with production leaders to monitor process compliance, address deviations, and ensure a smooth transition to new systems while

Qualifications

• Experience supporting or implementing Microsoft Dynamics 365 ERP.
• Strong change management and training delivery experience.
• Manufacturing or shop floor experience preferred.
• Ability to translate ERP concepts to frontline teams.
• Excellent communication and collaboration skills.

Responsibilities

• Lead and deliver shop floor training programs focused on Microsoft Dynamics 365 processes, workflows, and system functionality to support successful user adoption.
• Develop and implement localized training plans tailored to operational teams, manufacturing environments, and business-specific processes.
• Provide ongoing support to employees, supervisors, and managers throughout ERP implementation, go-live activities, and post-launch stabilization efforts.
• Evaluate the impact of system and process changes on workflow efficiency, productivity, and overall operational performance.
• Identify process bottlenecks, user adoption challenges, training gaps, and opportunities for continuous improvement.
• Partner with production leaders to monitor process compliance, reinforce best practices, and address operational deviations.
• Collaborate with project, technical, and operational teams to translate business requirements into practical day-to-day workflows and procedures.
• Support organizational change initiatives by helping redefine roles, responsibilities, and work processes as new systems and procedures are introduced.
• Gather user feedback and provide insights to the ERP project team regarding adoption trends, training needs, system usability, and process improvement opportunities.
• Serve as a trusted liaison between frontline operations, business stakeholders, and system implementation teams to ensure successful change adoption and operational readiness.

Skills

Microsoft Dynamics 365 ERP

Change management

Training delivery

Business process improvement

Manufacturing / shop floor experience

Tools

Dynamics 365

Job description

CoWorx Staffing Services in New Bedford, MA seeks an ERP Change and Implementation specialist to lead Dynamics 365 training on the shop floor and translate ERP language into practical workflows. You will build localized training plans, support go-live activities, and work with cross-functional teams to drive user adoption and continuous improvement.

You will collaborate with production leaders to monitor process compliance, address deviations, and ensure a smooth transition to new systems while