ERP & Business Systems Lead - Cross-Site Expert

Smiths Group; Greenville (SC); On-site; USD 110,000 - 160,000; Full time

Job summary

Flex-Tek, a division of Smiths, is seeking an Enterprise Business Systems Lead to drive leadership for legacy ERP platforms and business applications. This role balances day-to-day support with business analysis, documentation, risk reduction, and readiness for ERP transitions.

Reports to the VP, Information Systems. The position requires hands-on leadership for ERP environments, coordination across sites and vendors, and ongoing process improvements.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field.
• Five or more years of experience supporting ERP systems, enterprise applications, or business systems environments.
• Experience with manufacturing, distribution, supply chain, or industrial operations.
• Experience with application support, complex issue escalation, root-cause analysis, business process analysis, requirements gathering, and operational documentation.
• Ability to work directly with business stakeholders, site teams, vendors, and technical resources to resolve issues and improve system use.

Responsibilities

• Lead the legacy ERP and business application environment, including application inventory, ownership, dependencies, lifecycle status, and operational risk.
• Serve as the business-facing escalation point for ERP, application, and related process issues; coordinate resolution across sites, vendors, service management, and technical teams.
• Improve operational continuity through support procedures, escalation paths, runbooks, knowledge capture, cross-training, and backup coverage.
• Lead requirements gathering, process reviews, solution assessments, and documentation of workflows, system dependencies, and functional needs.
• Identify practical improvements to processes, controls, application use, and supportability across sites and business units.
• Provide application and process expertise for ERP transitions, acquisitions, divestitures, and business changes, including assessments, knowledge transfer, stabilization, and continuity planning.

Skills

ERP and enterprise applications

Application support and escalation

Business systems and process analysis

Requirements definition

Cross-functional coordination

Clear communication

Practical problem-solving

Ownership and follow-through

Education

Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field

Five+ years ERP experience

Tools

Epicor

SyteLine

Infor

Avante

Job description

Flex-Tek, a division of Smiths, is seeking an Enterprise Business Systems Lead to drive leadership for legacy ERP platforms and business applications. This role balances day-to-day support with business analysis, documentation, risk reduction, and readiness for ERP transitions.

Reports to the VP, Information Systems. The position requires hands-on leadership for ERP environments, coordination across sites and vendors, and ongoing process improvements.