ERP Business Systems Analyst

Flex; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Flex is seeking an ERP Business Systems Analyst in Austin, TX. The role focuses on ensuring IT services and infrastructure meet business needs, with responsibilities spanning operational processes, incident response, system monitoring, and automation of manual IT tasks.

Day-to-day duties include SOPs, capacity planning, backups, SLAs, and collaboration across teams to implement system enhancements. Bachelor’s degree and 1–2 years of related experience are preferred.

Qualifications

• Typically requires a Bachelor’s degree or equivalent experience and training.
• Ideally requires 1–2 years of related experience.
• General understanding of system architectural concepts and methodologies.
• Basics of Troubleshooting, Log analysis and data analytics.
• Collaboration skills and passion for technical challenges and operations support.

Responsibilities

• Prepare Standard Operating Procedures for day-to-day maintenance of applications and systems.
• Proactive monitoring of enterprise systems to meet dynamic business requirements.
• Ensure proper backup and retention policies to minimize data loss.
• Establish clear communication with customers, peers and cross-functional teams.
• Propose system enhancements (software/hardware updates) to improve performance and reliability.
• Define budgets, schedules, and performance requirements.
• Ensure applications are performing, scalable, usable, and available by driving SLAs and conducting system tests.
• Research, design, code, and test new systems and enhancements.
• Install, configure, administer, and maintain business applications and hardware.
• Gather requirements from teams and coordinate system implementation.
• Troubleshoot and resolve system problems quickly and satisfactorily.
• Publish performance metrics and manage change across teams.
• Ensure data integrity and security in Hybrid Cloud environments.

Skills

Troubleshooting

Log analysis

Data analytics

Collaboration

Education

Bachelor's degree or equivalent

Tools

BAAN V

Packman

SQL

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

ERP Business Systems Analyst located in Austin, TX.

Reporting to the manager the ERP Business Analyst will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

What a typical day looks like:

• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics. of these teams.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.

The experience we’re looking to add to our team:

• Typically requires a Bachelor’s degree or equivalent experience and training.
• Ideally requires a minimum of 1-2 years of related experience.
• General understanding of system architectural concepts and methodologies.
• Basics of Troubleshooting, Log analysis and data analytics.
• Collaboration skills and passion for technical challenges and operations support.

Preferred:

• Baan V or any other ERP system experience in a manufacturing environment.
• Packman or any other SQL based system experience.
• Customer Service experience or being involve on support areas.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).