ERP Administrator (Epicor)

Job Juncture; City of Syracuse (NY); On-site; USD 140,000 - 165,000; Full time

Job summary

Job Juncture in Syracuse, NY seeks an experienced ERP Administrator to support, maintain, and optimize its ERP and related business systems. You will work hands-on to configure, troubleshoot, and enhance reporting, with a focus on manufacturing, inventory, purchasing, finance, and operations.

The ideal candidate has 5+ years in ERP administration, strong problem-solving skills, and the ability to collaborate with operations, finance, supply chain, engineering, and production teams to improve

Qualifications

• Bachelor's degree in IT or related field.
• 5+ years of IT/ERP administration experience.
• Experience with manufacturing operations and processes.
• Experience evaluating ERP functionality and identifying improvements.
• Epicor ERP experience preferred.

Responsibilities

• Administer, maintain, and support the ERP system and related business applications.
• Troubleshoot ERP issues and perform root-cause analysis.
• Develop reports, dashboards, and integrations for manufacturing, inventory, and finance.
• Collaborate with cross-functional teams to optimize workflows.
• Assist upgrades, testing, and end-user training.

Skills

ERP administration

System troubleshooting

Reporting

Cross-functional collaboration

Education

Bachelor's degree in Information Technology

Tools

Epicor ERP

ERP reporting tools

Job description

About the RoleA well-established manufacturing organization in the Syracuse area is seeking an ERP Administrator to support, maintain, and improve its ERP and business systems.

This is a hands-on technical opportunity for an experienced ERP professional with a strong understanding of manufacturing operations. The ERP Administrator will be directly involved in system administration, configuration, troubleshooting, reporting, enhancements, and ongoing optimization to ensure the ERP environment effectively supports daily business needs.

The ideal candidate is a practical, results-oriented problem solver who enjoys working directly with systems, investigating issues, and implementing solutions. This individual will work closely with teams across operations, finance, supply chain, engineering, and production to improve workflows, reporting, system functionality, and data accuracy.

Key Responsibilities

Administer, maintain, and support the organizations ERP system and related business applications.

Serve as the primary internal technical resource for ERP-related questions, issues, and system improvements.

Perform hands-on ERP configuration, troubleshooting, reporting, system maintenance, and ongoing optimization.

Investigate system issues, identify root causes, and implement solutions to minimize disruptions to business operations.

Evaluate user needs and business requirements to identify opportunities for ERP enhancements and process improvements.

Research and assess alternative ERP systems and solutions when needed, comparing functionality and capabilities against business requirements.

Develop, modify, and maintain ERP reports, dashboards, integrations, and system customizations supporting manufacturing, inventory, purchasing, finance, and operational decision-making.

Assist with ERP upgrades, testing, documentation, user training, and data-quality initiatives.

Work directly with end users to resolve system issues, improve usability, and ensure effective use of ERP functionality.

Maintain accurate system configurations, documentation, workflows, and data to support reliable day-to-day operations.

Collaborate with department representatives to streamline workflows, reduce manual processes, improve reporting, and increase operational efficiency through technology.

Coordinate with ERP vendors and third-party consultants to troubleshoot technical issues, implement enhancements, and resolve system-related problems.

Manage assigned ERP tasks and improvement projects, following issues through resolution and ensuring deliverables are completed.

Qualifications:

Qualifications Education

Bachelors degree in Information Technology or a related field required.

Experience

5+ years of experience in IT, ERP administration, business systems support, or a related technical role.

Hands-on experience administering and supporting ERP systems, including configuration, troubleshooting, reporting, and system maintenance.

Experience supporting manufacturing operations and understanding manufacturing-related business processes.

Experience evaluating ERP functionality and identifying opportunities to improve system performance, usability, and business processes.

Demonstrated ability to troubleshoot technical issues, identify root causes, and implement effective solutions.

Experience working directly with ERP vendors, consultants, and business users to resolve issues and implement system enhancements.

Experience with manufacturing workflows is strongly preferred.

Technical Skills

Strong hands-on ERP administration and support experience.

ERP configuration, troubleshooting, reporting, maintenance, and system optimization.

Understanding of manufacturing, inventory, purchasing, scheduling, engineering, and financial workflows.

Experience developing or modifying reports, dashboards, integrations, and ERP customizations.

Ability to evaluate ERP functionality and recommend practical system improvements.

Epicor ERP experience preferred.

Working knowledge of cybersecurity, access controls, and IT governance.

Certifications

No specific certifications were identified as required for this position.

Soft Skills

Results-oriented, dependable, and highly accountable.

Strong troubleshooting, analytical, and problem-solving abilities.

Ability to investigate issues, identify root causes, and implement practical solutions.

Strong communication and collaboration skills.

Ability to work effectively with technical teams, department leaders, and end users across multiple business functions.

Ability to translate business requirements into practical ERP solutions.

Comfortable taking ownership of technical issues and following them through to resolution.

Ability to manage competing priorities and varying workloads.

Self-motivated and able to work independently while collaborating with others as needed.

Why is This a Great Opportunity:

Why Join Us?

Take ownership of ERP administration and support within an established manufacturing environment.

Work in a hands-on technical role where your ERP expertise directly supports business operations.

Improve system functionality, reporting, workflows, and data quality.

Make a direct impact on manufacturing processes and operational efficiency.

Collaborate with teams across manufacturing, finance supply chain, engineering, and production.

Gain broad exposure to ERP administration, integrations, reporting, and business systems.

Contribute to meaningful technical improvements and ongoing system optimization.

Salary Type : Annual Salary

Salary Min : $ 140000

Salary Max : $ 165000

Currency Type : USD