Epicor Application Engineer

K9 Recruitment; Colorado; Sur place; USD 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Bonus

Equity

Flexible time off

Paid holidays

Medical coverage

Dental coverage

Vision coverage

Employer-paid benefits

Résumé du poste

K9 Recruitment seeks an on-site ERP Application Engineer in Colorado to be the main local ERP support resource. You will work with a global ERP lead on design, development and rollout, ensuring processes are followed and issues are resolved efficiently.

Responsibilities include gathering requirements, creating business rules and tests, and enabling user adoption through training and documentation. 8–12 years of relevant experience preferred, with Epicor Kinetic experience highly valued.

Qualifications

• Bachelor's degree in IT, CS or related field required.
• 5+ years ERP experience; 8–12 years overall experience preferred.
• Hands-on ERP application support in manufacturing environment; Epicor Kinetic preferred.

Responsabilités

• Provide first-line functional ERP support across manufacturing, supply chain, inventory, finance, quality and customer operations.
• Troubleshoot day-to-day issues and escalate to the global ERP lead as needed.
• Gather new use cases and translate them into business requirements and acceptance criteria.
• Coordinate testing, rollout, and hypercare for new modules and fixes.
• Drive user adoption and provide training and job aids.

Connaissances

ERP application support

Functional analysis

Troubleshooting

User training

Cross-site collaboration

Formation

Bachelor's degree in Information Technology, Computer Science or related field

Outils

Epicor Kinetic

BAQs

Dashboards

Description du poste

Type: Full-time

Compensation: $100,000–$130,000 base + bonus + equity

Our client is a growing life sciences manufacturer looking for an on-site ERP Application Engineer. This person will be the main local ERP support resource for the site. They will work closely with a global ERP technical lead who handles technical design and development.

The role covers hands-on application support, helping users follow approved business processes, and resolving issues quickly or escalating them with clear context. It also involves gathering new requirements from daily operations, new product introduction and customer-specific needs, then turning them into clear business requirements for the technical team. The role is the link between end users and the global ERP technical owner, from requirements through testing, rollout and adoption.

What You'll Do

On-Site ERP Support

• - Provide first-line functional ERP support across manufacturing, supply chain, inventory, finance, quality and customer operations
• - Troubleshoot day-to-day application and process issues, resolve known problems, and elevate platform, integration or performance issues to the global ERP lead
• - Help users follow approved processes and spot recurring workarounds, process drift or training gaps

Requirements and Continuous Improvement

• - Gather and document new use cases, operational gaps and enhancement requests, including needs from new product introduction and customer onboarding
• - Turn user needs into business requirements, business rules, process flows and acceptance criteria
• - Work with process owners and super users to set priorities and confirm solutions meet the actual business need

Testing, Rollout and Training

• - Build realistic test scenarios, support UAT and validation activities, document defects and retest fixes
• - Coordinate site readiness for new modules, fixes and process changes, including training, job aids, floor support, cutover and hypercare
• - Drive user adoption and provide refresher training based on help desk trends

Data and Reporting

• - Identify master data issues and work with the master data team to resolve them
• - Help users with standard ERP reports, BAQs and dashboards, gather new reporting requirements, and validate reports, labels and dashboard outputs

Incident and Compliance Support

• - Own first response and functional triage for local ERP incidents, document impact, and maintain user-facing knowledge content
• - Support local control routines, downtime procedures and back-entry during outages
• - Work within approved SOPs, ISO 13485 / CSV controls, and traceability and data integrity requirements

What We're Looking For

• - Bachelor's degree in Information Technology, Computer Science or a related field
• - 8–12 years of relevant experience, including 5+ years in ERP application support, functional analysis or business systems
• - Hands-on experience supporting users in a manufacturing ERP. Epicor Kinetic is strongly preferred.
• - Practical understanding of manufacturing, supply chain, inventory, finance, quality and customer-facing ERP workflows
• - Experience gathering requirements, mapping processes and writing functional requirements and acceptance criteria
• - Strong ticket triage, troubleshooting and escalation skills
• - Experience with UAT, defect documentation, rollout support and user training
• - Working knowledge of BAQs, dashboards, reports, labels and data reconciliation
• - Experience in regulated manufacturing, product launches or customer-driven changes preferred
• - Service-oriented, organized and a clear communicator
• - Comfortable working across sites and time zones with a global team
• - Bonus and equity
• - Flexible time off and paid holidays
• - Medical, dental and vision coverage, mostly employer-paid