Epicor Technical Specialist

The Planet Group; Pennsylvania; Hybrid; USD 75,000 - 130,000; Full time

Job summary

The Planet Group partners with a rapidly growing organization to hire an Epicor Technical Specialist. This role goes beyond a traditional helpdesk to become an Epicor ERP subject matter expert, supporting users, reporting, workflows, upgrades, and continuous improvement initiatives.

The ideal candidate enjoys troubleshooting, learning complex systems, and collaborating with users to translate business needs into ERP solutions, while improving processes and system adoption.

Qualifications

• 2+ years of hands-on Epicor ERP experience.
• Experience working in a manufacturing environment.
• Experience providing technical support, troubleshooting, or systems support.
• Experience with Epicor customization, reporting, workflows, or system administration.
• Working knowledge of core business processes such as finance, manufacturing, inventory, supply chain, or operations.
• Strong problem-solving and troubleshooting skills with the ability to work through complex technical issues.
• Strong communication and customer-service skills with the ability to work directly with end users and business stakeholders.
• Experience with Windows OS, Microsoft 365, and common business applications.

Responsibilities

• Provide day-to-day technical support across hardware, software, ERP, user accounts, and Microsoft 365 applications.
• Manage and resolve helpdesk tickets while providing responsive, professional support to end users.
• Install, configure, troubleshoot, and maintain systems and business applications.
• Support user onboarding and offboarding, including account setup, access, and permissions.
• Troubleshoot and resolve Epicor ERP issues across relevant modules and business functions.
• Support and maintain Epicor BAQs, BPMs, dashboards, reports, workflows, and customizations.
• Partner with business users to understand issues, identify process improvements, and translate business needs into ERP solutions.
• Assist with Epicor upgrades, implementations, testing, system enhancements, and new functionality.
• Train and support end users to improve Epicor adoption and overall system effectiveness.
• Document issues, solutions, processes, workflows, and system procedures.
• Collaborate with ERP vendors, developers, and other technical resources on enhancements and complex issues.
• Identify opportunities to improve system performance, functionality, and the overall user experience.
• Serve as a backup IT support resource and contribute to broader IT initiatives as needed.

Skills

Epicor ERP

Manufacturing

Technical support

Customization reporting

Business processes

Windows 365

Communication

SQL

C#

Crystal Reports

Tools

SQL

C#

Crystal Reports

Job description

Onsite Requirements: Remote with onsite as needed

Compensation Range: $75,000–$130,000 annually

Introduction

We’re partnering with a rapidly growing organization seeking an Epicor Technical Specialist who wants more than a traditional helpdesk role. This is a unique opportunity for a technical professional to provide foundational IT support while developing into a key Epicor ERP subject matter expert within the organization.

The ideal candidate enjoys troubleshooting, learning complex systems, partnering with users, and finding ways to improve business processes. This person will have the opportunity to take increasing ownership of Epicor, supporting users, reporting, workflows, customizations, upgrades, and continuous improvement initiatives.

Day-to-Day Responsibilities

• Provide day-to-day technical support across hardware, software, ERP, user accounts, and Microsoft 365 applications.
• Manage and resolve helpdesk tickets while providing responsive, professional support to end users.
• Install, configure, troubleshoot, and maintain systems and business applications.
• Support user onboarding and offboarding, including account setup, access, and permissions.
• Troubleshoot and resolve Epicor ERP issues across relevant modules and business functions.
• Support and maintain Epicor BAQs, BPMs, dashboards, reports, workflows, and customizations.
• Partner with business users to understand issues, identify process improvements, and translate business needs into ERP solutions.
• Assist with Epicor upgrades, implementations, testing, system enhancements, and new functionality.
• Train and support end users to improve Epicor adoption and overall system effectiveness.
• Document issues, solutions, processes, workflows, and system procedures.
• Collaborate with ERP vendors, developers, and other technical resources on enhancements and complex issues.
• Identify opportunities to improve system performance, functionality, and the overall user experience.
• Serve as a backup IT support resource and contribute to broader IT initiatives as needed.

Required Skills & Qualifications

Must-have qualifications that candidates must meet to be considered.

• 2+ years of hands‑on Epicor ERP experience.
• Experience working in a manufacturing environment.
• Experience providing technical support, troubleshooting, or systems support.
• Experience with Epicor customization, reporting, workflows, or system administration.
• Working knowledge of core business processes such as finance, manufacturing, inventory, supply chain, or operations.
• Strong problem‑solving and troubleshooting skills with the ability to work through complex technical issues.
• Strong communication and customer‑service skills with the ability to work directly with end users and business stakeholders.
• Experience with Windows OS, Microsoft 365, and common business applications.

Preferred Skills & Qualifications

Nice‑to‑have skills that would make a candidate more competitive but are not required.

• Experience with SQL, C#, and/or Crystal Reports.
• Hands‑on experience with Epicor BAQs, BPMs, dashboards, SSRS, or customizations.
• Experience supporting Epicor upgrades, implementations, integrations, or major system enhancements.
• Experience with ticketing systems, IT documentation, and formal support processes.
• Experience training end users or serving as an internal ERP subject matter expert.
• Exposure to ERP administration or other enterprise business applications.
• Experience identifying and implementing process improvements within an ERP environment.
• Experience working with external ERP vendors, consultants, or development partners.