ER Registration Specialist — Fast-Paced Patient Access

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ is seeking an ED Registration Specialist to ensure accurate patient registration, verify insurance, and uphold patient safety in a 24/7 setting. This role supports revenue collection, referrals, and exceptional customer service, requiring strong communication, multitasking, and familiarity with Flowcast and EPIC ED.

The position requires a high school diploma and prior trauma/ED registration experience; knowledge of EMTALA, HIPAA and Joint Commission rules is

Qualifications

• 2 years registration experience in a Level 1 Trauma facility, Hospital Emergency Department or high volume outpatient medical office preferred.
• Knowledge of medical insurance products and benefits, state and federal medical assistance programs, authorization and referral requirements, and collection of copays. Medical terminology knowledge also preferred.
• Proficiency in Flowcast scheduling, registration and visit management, and EPIC ED application a plus.
• Excellent customer service, communication and interpersonal skills.
• Ability to conduct patient interviews with thoroughness and accuracy under stressful conditions.
• Ability to multitask in busy, high volume environment. Computer proficiency necessary.
• Solid understanding of EMTALA, HIPAA and Joint Commission regulations relating to patient access and emergency room registration.

Responsibilities

• Responsible for registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast paced, high volume Emergency Department that provides 24/7 service.
• Handle registration, insurance verification, patient safety and compliance.
• Manage revenue collections, referrals and customer service.
• Support registration in a fast-paced ED 24/7.
• Conduct patient interviews with thoroughness and accuracy under stressful conditions.
• Multitask in a busy environment with computer systems.
• Ensure EMTALA, HIPAA and Joint Commission compliance.

Skills

Customer service

Communication

Interpersonal skills

EMTALA knowledge

HIPAA knowledge

Multitasking

Computer proficiency

Education

High School Diploma or Equivalent

Tools

Flowcast scheduling

EPIC ED

Job description

Cooper Norcross Health in Camden, NJ is seeking an ED Registration Specialist to ensure accurate patient registration, verify insurance, and uphold patient safety in a 24/7 setting. This role supports revenue collection, referrals, and exceptional customer service, requiring strong communication, multitasking, and familiarity with Flowcast and EPIC ED.

The position requires a high school diploma and prior trauma/ED registration experience; knowledge of EMTALA, HIPAA and Joint Commission rules is