Care Access Navigator: Schedule, Referrals & Patient Care

Cooper Norcross Health; Riverton (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper Norcross Health is seeking an ED Registration Specialist to support patient access and discharge coordination across multiple units. Responsibilities include scheduling, verifying insurance, collecting payments, and ensuring timely follow-up appointments within Cooper Health System.

The role requires 0-2 years of experience, high school diploma, and strong customer service and organizational skills. Epic experience and knowledge of Centricity are a plus; the team works across ED, CDU, and

Qualifications

• Excellent customer service, analytical and organizational skills.
• Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third‑party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.
• Ability to multi-task in fast paced environment, and work any shift, as needed.

Responsibilities

• Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
• Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
• Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
• Verify insurance coverage and demographic information
• Collect and receipt patient payments
• Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
• Schedule patients for appointments with community services when appropriate
• Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
• Inform patients of billing policies and managed care referral and/or pre-authorization requirements
• Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
• Provides support and counseling to patients and families as appropriate
• Communicates with referring providers as appropriate to address patient and physician needs
• Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care
• Serves as a resource for community resources
• Track and report weekly on all scheduled services
• Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
• Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope

Skills

Customer service

Communication

Organization

Education

High school diploma

Some college preferred

Tools

Epic

Centricity

Job description

Cooper Norcross Health is seeking an ED Registration Specialist to support patient access and discharge coordination across multiple units. Responsibilities include scheduling, verifying insurance, collecting payments, and ensuring timely follow-up appointments within Cooper Health System.

The role requires 0-2 years of experience, high school diploma, and strong customer service and organizational skills. Epic experience and knowledge of Centricity are a plus; the team works across ED, CDU, and