Team Lead, Patient Access Services (Emergency Dept.)

Marion County Public Health Department; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Eskenazi Health in Indianapolis is seeking a Team Leader, Patient Access Services for the Emergency Dept. This role coordinates front-end patient access activities, including registration, insurance verification, and TOS collections, ensuring smooth flow in outpatient clinics and hospital areas.

The Team Leader provides on-site supervision, trains frontline staff, upholds policies, and collaborates with management to improve patient experience.

Qualifications

• Bachelor's degree preferred or two years of experience in patient access or a related medical field, or one year of supervisory/management experience.
• Possesses or completes designated HBI certifications and Indiana Navigator Certification at time of hire or within probationary period.

Responsibilities

• Monitors quality by performing audits of departmental outputs and ensuring processes are followed.
• Addresses and resolves customer service complaints; escalates as needed.
• Serves as the front-line SME for staff and trains new personnel.
• Ensures adherence to Administrative and Patient Access Services policies.
• Educates staff on changes relevant to their roles.
• Acts in the absence of Supervisor/Manager and informs them of issues on return.
• Maintains positive relationships with patients and staff to promote teamwork.
• Handles multiple tasks in a fast-paced environment and clears Epic work queues per guidelines.

Skills

Epic

ADT Interface

HIM systems

Revenue Cycle systems

MS Office

organizational skills

communication skills

teamwork

planning

professional judgment

Education

Bachelor's degree preferred

2 years supervisory/management experience

Tools

Epic

ADt Interfaces

HIM systems

Revenue Cycle software

MS Office

Job description

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Team Lead, Patient Access Services (Emergency Dept.)

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Date: Oct 27, 2026

Location: indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:Hospital

Schedule:Full Time

Shift:Varied (Days/Evenings)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Team Leader, Patient Access Services provides assistance in coordinating all functions and activities related to patient access including, but not limited to: front-end customer service, accurate patient registration, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections and interfacing with business partners. The Team Leader, Patient Access Services ensures appropriate daily staffing and maintains the efficient flow of operations in outpatient clinics and hospital servicing areas with the ability to perform a variety of operational, financial, clerical and patient access duties.

Essential Functions and Responsibilities

• Monitors quality by performing audits of departmental outputs and ensures all associated processes are followed consistently
• Addresses and resolves complaints related to customer service; escalates to appropriate resources when necessary
• Completely performs functions of assigned frontline staff; is the "at elbow" subject matter expert for frontline staff and trains new personnel
• Ensures organizational adherence to Eskenazi Health Administrative and Patient Access Services policies
• Assists Supervisor and/or Manager in educating staff of any changes pertinent to their roles
• Acts in capacity of Supervisor or Manager in his/her absence, and informs Supervisor or Manager of all issues upon his/her return
• Communicates effectively and maintains positive working relationships with patients, management and other employees to promote teamwork, cooperation and a positive public image of Eskenazi Health
• Performs and tracks multiple tasks accurately in short timeframes; works quickly and accurately in a fast-paced environment while managing multiple demands
• Ensures that all Epic work queues related to departmental functions are cleared within the guidelines established by department

Job Requirements

• Bachelor's degree preferred OR two years of experience in patient access or a related medical field OR one year of supervisory or management experience
• Possesses or completes designated HBI certifications and Indiana Navigator Certification at time of hire or must obtain within the probationary period

Knowledge, Skills & Abilities

• Knowledge of basic functions and processes performed by Epic, and ADT Interface, HIM systems, Patient Access systems and other Revenue Cycle billing information systems
• Ability to work with peers, physicians, other hospital employees and physician office staff in a professional, helpful manner at all times
• Must demonstrate strong organizational skills in order to prioritize work and fulfill requests effectively
• Skilled in effective planning and organization
• Excellent oral and written communication skills; ability to present information to groups of physicians/individuals
• Ability to work as an effective team member
• Works independently and exercises professional judgment to meet daily operational demands
• Basic skills in MS Office

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.