Team Lead, Patient Access Services (SEMHC/FQHC)

Eskenazi Health; Indianapolis (IN); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Eskenazi Health in Indianapolis is seeking a Team Leader for Patient Access Services to coordinate front-end registration, insurance verification and TOS collections in a fast-paced outpatient and hospital setting.

You will supervise frontline staff, ensure adherence to policy, train new personnel and maintain efficient patient flow across Epic work queues and revenue cycle systems. Bachelor's degree preferred or equivalent experience.

Qualifikationen

• Bachelor's degree preferred; OR two years of experience in patient access or a related medical field; OR one year of supervisory or management experience
• Possesses or completes designated certifications (HBI, Indiana Navigator) at hire or within probation
• Knowledge of Epic, ADT Interface, HIM systems, Patient Access systems and Revenue Cycle billing information systems

Aufgaben

• Monitors quality by auditing departmental outputs and ensures processes are followed
• Resolves customer service complaints; escalates when necessary
• Acts as the on-site SME for frontline staff and trains new personnel
• Ensures adherence to Eskenazi Health policies in Patient Access Services
• Assists supervisors/managers with staff education and updates
• Acts in the absence of supervisors or managers and reports issues
• Maintains positive relationships with patients and staff to promote teamwork
• Keeps Epic work queues cleared per department guidelines

Kenntnisse

Team leadership

Supervisory experience

Communication skills

Time management

MS Office

Ausbildung

Bachelor's degree preferred

Tools

Epic

ADT Interface

HIM systems

Revenue Cycle systems

Jobbeschreibung

Division:Eskenazi Health Sub-Division: Hospital Req ID: 26846 Schedule: Full Time Shift: Varied (Days/Evenings)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status Non-ExemptJob Role Summary The Team Leader, Patient Access Services provides assistance in coordinating all functions and activities related to patient access including, but not limited to: front-end customer service, accurate patient registration, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections and interfacing with business partners. The Team Leader, Patient Access Services ensures appropriate daily staffing and maintains the efficient flow of operations in outpatient clinics and hospital servicing areas with the ability to perform a variety of operational, financial, clerical and patient access duties.

Essential Functions and Responsibilities

• Monitors quality by performing audits of departmental outputs and ensures all associated processes are followed consistently
• Addresses and resolves complaints related to customer service; escalates to appropriate resources when necessary
• Completely performs functions of assigned frontline staff; is the \"at elbow\" subject matter expert for frontline staff and trains new personnel
• Ensures organizational adherence to Eskenazi Health Administrative and Patient Access Services policies
• Assists Supervisor and/or Manager in educating staff of any changes pertinent to their roles
• Acts in capacity of Supervisor or Manager in his/her absence, and informs Supervisor or Manager of all issues upon his/her return
• Communicates effectively and maintains positive working relationships with patients, management and other employees to promote teamwork, cooperation and a positive public image of Eskenazi Health
• Performs and tracks multiple tasks accurately in short timeframes; works quickly and accurately in a fast-paced environment while managing multiple demands
• Ensures that all Epic work queues related to departmental functions are cleared within the guidelines established by department

Job Requirements

• Bachelor's degree preferred; OR two (2) years of experience in patient access or a related medical field; OR one (1) year of supervisory or management experience
• Possesses or completes designated HBI certifications and Indiana Navigator Certification at time of hire or must obtain within the probationary period

Knowledge, Skills & Abilities

• Knowledge of basic functions and processes performed by Epic, and ADT Interface, HIM systems, Patient Access systems and other Revenue Cycle billing information systems
• Ability to work with peers, physicians, other hospital employees and physician office staff in a professional, helpful manner at all times
• Must demonstrate strong organizational skills in order to prioritize work and fulfill requests effectively
• Skilled in effective planning and organization
• Excellent oral and written communication skills; ability to present information to groups of physicians/individuals
• Ability to work as an effective team member
• Works independently and exercises professional judgment to meet daily operational demands
• Basic skills in MS Office

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

Nearest Major Market: Indianapolis