ER Patient Access Specialist: Registration & Verification

mercy; St. Louis (MO); On-site; USD 34,000 - 48,000; Full time

Job summary

Mercy Hospital St. Louis is seeking a Patient Access Representative to serve as the first contact for patients, registering, verifying insurance, and obtaining financial clearance. You will support a fast-paced Emergency Department environment with compassionate service and attention to accuracy.

This Full Time role requires strong communication, data entry accuracy, and knowledge of HIPAA and regulatory requirements to ensure a smooth patient experience and compliant revenue cycle operations.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks with attention to detail.
• Proficiency with computers and data entry.
• Experience with high-volume healthcare settings.
• Knowledge of EMR systems and HIPAA requirements.

Responsibilities

• Greet patients, families, and visitors with warmth and professionalism.
• Assist with registration and admission processes; maintain positive experience.
• Verify demographics and insurance information; ensure accurate records.
• Verify eligibility, benefits, and authorizations as required.
• Collect patient payments and discuss financial responsibilities as needed.
• Maintain confidentiality and comply with HIPAA and EMTALA requirements.

Skills

Customer service

Communication

Data entry

EMR systems

HIPAA compliance

Education

High School Diploma

Healthcare basics training

Tools

Epic

Billing software

Job description

Mercy Hospital St. Louis is seeking a Patient Access Representative to serve as the first contact for patients, registering, verifying insurance, and obtaining financial clearance. You will support a fast-paced Emergency Department environment with compassionate service and attention to accuracy.

This Full Time role requires strong communication, data entry accuracy, and knowledge of HIPAA and regulatory requirements to ensure a smooth patient experience and compliant revenue cycle operations.