ER Patient Access Specialist - Patient Experience

Trinity Health; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Trinity Health is seeking an ER Registration Clerk at the Grand Rapids Emergency Department. You will greet patients and families, verify demographics, insurance information and collect signatures, entering data into the patient accounting system.

The role involves processing physician orders, conducting online eligibility checks, notifying guarantors, and guiding patients toward financial counseling when needed. You will support patients and visitors in a fast-paced, care-focused environment.

Qualifications

• High school diploma required; Associate's degree preferred.
• Data entry speed of 50–60 keystrokes per minute.
• One year of applicable experience in a healthcare provider or payer environment preferred.
• Fluent experience with various software programs and ability to use multiple systems during the interview process.
• Basic computer skills; knowledge of medical terminology is a plus.
• Excellent communication (verbal and written) and strong organizational skills.

Responsibilities

• Register patients in the Emergency Department and verify demographics, clinical, financial and insurance information.
• Enter patient information into the accounting system, obtain signatures, and scan documents.
• Obtain and process signed physician orders, perform online insurance eligibility/benefit verification, notify patient/guarantor and collect liabilities, refer to financial counseling as needed.
• Provide escort and directional support to patients, family members and visitors.
• Enhance the patient experience during all patient interactions, with emphasis on face-to-face engagement.

Skills

Data entry speed

Communication skills

Organizational skills

Education

High school diploma

Associate's degree

Job description

Trinity Health is seeking an ER Registration Clerk at the Grand Rapids Emergency Department. You will greet patients and families, verify demographics, insurance information and collect signatures, entering data into the patient accounting system.

The role involves processing physician orders, conducting online eligibility checks, notifying guarantors, and guiding patients toward financial counseling when needed. You will support patients and visitors in a fast-paced, care-focused environment.