Patient Access Rep 1 ED

Trinity Health MI; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

A non-profit healthcare provider located in Grand Rapids is seeking a Patient Access Rep 1 ED. This part-time role involves greeting patients, verifying demographic and insurance details, and enhancing patient experiences in an Emergency Room. To qualify, applicants need a high school diploma, preferably with experience in a healthcare setting. Strong communication and data entry skills are essential. The position includes a rotating weekend schedule and is focused on compassionate, patient-centered care.

Qualifications

• High school diploma required, Associate’s Degree preferred.
• One year of applicable experience in a healthcare provider or payer environment preferred.
• Must have basic computer skills and knowledge of medical terminology preferred.

Responsibilities

• Greet patients and family members in an Emergency Room setting.
• Obtain and verify demographic, clinical, financial and insurance information.
• Enhance the patient experience through face-to-face interactions.

Skills

Data entry skills (50–60 keystrokes per minute)

Excellent communication (verbal and written)

Interpersonal skills

Time management skills

Education

High school diploma

Associate’s Degree or equivalent

Tools

Various software programs

Job description

Patient Access Rep 1 ED at Trinity Health MI

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Trinity Health is a non‑profit health care system serving Grand Rapids, Muskegon, the Lakeshore and the surrounding communities. We provide compassionate care, award‑winning expertise, and the latest technology, all in an inclusive, Catholic, faith‑based setting that honors the sacredness and dignity of every person.

Employment Type

Part time

Shift

12 Hour Day Shift

About the Position

In an Emergency Room setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow‑up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face‑to‑face.

Requirements

• Required: High school diploma. Preferred: Associate’s Degree, or an equivalent combination of education and experience. Data entry skills (50–60 keystrokes per minute). Prefer one year of applicable experience in a healthcare provider or payer environment.
• Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.
• Basic computer skills. Preferred: Working knowledge of medical terminology.
• Required: Excellent communication (verbal and written) and organizational skills. Interpersonal skills to deal with internal and external customers, including ability to interpret customer needs, recommend and take action to satisfy the customer’s needs. Accuracy, attentiveness to detail and time management skills.

Shift/Location

Part time, 24 hours per week

Wk 1: Sun 8:45 am & Sat 6:30 pm

Wk 2: Sun 6:30 am, Fri 8:45 am

Wk 3: Fri 6:30 am, Sat 8:45 am

This is a 2 weekends on, 1 weekend off rotation with holiday rotation.

Located at the Grand Rapids Emergency Department, Jefferson Ave.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Seniority Level

Entry level

Employment Type (Meta)

Part‑time

Job Function

Health Care Provider

Industries

Hospitals and Health Care

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