ER Patient Access Specialist — Night Shift

St. Peter's Health; Town of Montana (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Peter's Health in Wisconsin seeks a Patient Access Specialist to be the first point of contact for patients.

This full-time, night-shift role focuses on courteous service, accurate data collection, scheduling, and coordination with providers and care teams. Responsibilities include greeting patients, scheduling appointments, handling referrals and authorizations, updating patient records in electronic systems, and guiding patients with visit instructions while maintaining confidentiality and

Qualifications

• 1–2 years in hospital admissions or provider's office preferred.
• Experience in customer service or scheduling in healthcare highly preferred.
• Impeccable personal honesty, integrity and confidentiality; medical terminology preferred.

Responsibilities

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Skills

Customer service

Scheduling

Healthcare experience

Interpersonal skills

Medical terminology

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

St. Peter's Health in Wisconsin seeks a Patient Access Specialist to be the first point of contact for patients.

This full-time, night-shift role focuses on courteous service, accurate data collection, scheduling, and coordination with providers and care teams. Responsibilities include greeting patients, scheduling appointments, handling referrals and authorizations, updating patient records in electronic systems, and guiding patients with visit instructions while maintaining confidentiality and