ER Patient Access Navigator - PRN Registration

R1-Rc; Jacksonville (FL); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM Inc. in Jacksonville, FL is seeking a part-time Customer Service Representative - Patient Registration to support the urgent care flow. You’ll greet patients, verify information, collect co-pays, and navigate insurance details across multiple systems to register quickly and accurately.

We value compassion under pressure, teamwork with nurses and clinicians, and the ability to adapt to shifting priorities. Training provided; vaccination and background checks required.

Qualifications

• Must have strong customer service experience.
• Excellent communication and interpersonal skills.
• Ability to maintain composure in fast-paced environments.
• Experience with patient access, eligibility, and insurance details is a plus.
• High school diploma or GED required.

Responsibilities

• Register patients and collect required information across systems.
• Answer phones and verify patient details quickly.
• Gather co-pays and provide cost estimates when applicable.
• Collaborate with nurses and care teams to ensure smooth patient flow.
• Cross-train in multiple departments as needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Registration experience

Phone support

Education

High School Diploma or GED

Tools

Registration systems

Job description

R1 RCM Inc. in Jacksonville, FL is seeking a part-time Customer Service Representative - Patient Registration to support the urgent care flow. You’ll greet patients, verify information, collect co-pays, and navigate insurance details across multiple systems to register quickly and accurately.

We value compassion under pressure, teamwork with nurses and clinicians, and the ability to adapt to shifting priorities. Training provided; vaccination and background checks required.