ER Patient Access Navigator

OSF HealthCare; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate in Peoria, IL. The role focuses on accurate patient records, insurance verification, and clear communication of services and financial responsibilities to patients.

The position requires a high school diploma or GED and about one year of office clerical or customer service experience. Proficiency in Microsoft Office and strong communication skills are essential for success in a fast-paced environment.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Proficient in Microsoft Office and website navigation.
• Strong problem solving, conflict management, time management, and communication skills.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record.
• Explain services and patient financial responsibilities to patients.
• Provide excellent patient service over the phone or in person and maintain records.

Skills

Customer service

Microsoft Office

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Patient Access Associate in Peoria, IL. The role focuses on accurate patient records, insurance verification, and clear communication of services and financial responsibilities to patients.

The position requires a high school diploma or GED and about one year of office clerical or customer service experience. Proficiency in Microsoft Office and strong communication skills are essential for success in a fast-paced environment.