Patient Access Team Lead - Emergency Room (Evenings 3p-11p)

Stony Brook University Medical Center; Stony Brook (NY); On-site; USD 62,000 - 75,000; Full time

Job summary

Stony Brook Medicine is seeking a Patient Access Team Lead for the Emergency Room (Evenings 3p-11p). The role forefronts supervision of registration staff, ensuring accurate demographics and financial information, with emphasis on efficient patient throughput and compliance with workflows.

The ideal candidate has an associate degree with healthcare access experience or equivalent, strong leadership and communication, and proficiency with EMR systems.

Qualifications

• Associate's degree with two years working experience in patient access or medical/hospital registration.
• Or four years of demonstrated experience in patient access or related patient-facing, customer service healthcare or a revenue cycle role.
• Leadership, communication, computing, and multi-tasking skills.
• Ability to work with customers under stress (sick patients and distressed family members).

Responsibilities

• Serves as registration super-user and shift lead in the Emergency Department to support registration protocols.
• Expedite registration functions according to priorities and department needs.
• Assist supervisor with monitoring staff work and on-the-job training as appropriate.
• Monitor staff registration time, eligibility verification, co-pay collection, and efficiency via hourly rounding.
• Complete patient registrations in real time and verify coverage eligibility and patient cost share at point of service.

Skills

Leadership

Communication

Customer Service

Multitasking

Interpersonal skills

Education

Associate's degree

Tools

EMR systems

Job description

Job Description - Patient Access Team Lead - Emergency Room (Evenings 3p-11p) (2603475)

Patient Access Team Lead - Emergency Room (Evenings 3p-11p)

Position Summary

At Stony Brook Medicine, our Patient Access Services team is responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Team Lead

is responsible for assisting the Supervisor with staff assignments and dispatching to support registration integrity and efficient patient throughput in the Emergency Room. Ensures staff courteously and professionally obtain accurate and complete demographic and financial information in person or remotely following established processes. Validate that appropriate consents and regulatory signatures are secured from patients or designee, in accordance with prescribed workflows. The Lead adheres to strict rules of confidentiality, department, and organizational policies and procedures.

Duties of a Patient Access Lead may include the following, but are not limited to:

• Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows.
• Works to expedite registration functions according to priorities (i.e. by shortest anticipated LOS, acuity level, etc.).
• Assists a supervisor in monitoring and coordinating staff work efforts to ensure patient registrations are completed prior to discharge, assists with “on the job training” as appropriate.
• Assists Supervisor with monitoring staff’s registration and financial screening time, eligibility verification, co-pay collection, and staff efficiency by conducting hourly rounding in the department.
• Completes patient registrations in real time. Verifies coverage eligibility and determines patient cost share (co-pay) using electronic systems and other means, taking payments at point of service.
• Assists Supervisor in re-assigning staff in response to census needs and changing priorities.
• Appropriately relays issues identified as needing higher level intervention to supervisory attention.
• Works in collaboration with supervisors and leads in shift endorsements and leadership shift coverage.

The selected candidate will be required to work weekends and holidays. Pass days for this position will fall on weekdays.

Essential Position:

This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency ( staff shortages, increased census, inclement weather, and/or other emergencies) , employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Qualifications

Required Qualifications:

Associate's degree with two years working experience in patient access services, medical or hospital registration.

Or lieu of degree, at least four years of demonstrated experience in patient access or related patient-facing, customer service healthcare or a revenue cycle role.

• Candidate must exhibit leadership qualities demonstrated by excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred Qualifications:

• Knowledge of medical terminology.
• Dispatching, billing/accounts receivable experience.
• Familiarity with medical insurance benefits, demonstrated experience in EMR computerized registration / financial/ IT systems.
• Shift lead experience in hospital patient access or patient throughput is highly preferred.

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role.

Posting Overview

This position will remain posted until filled or for a maximum of 90 days.An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

The hiring department will be responsible for any fee incurred for examination.

Anticipated Pay Range:

The salary range for this position is listed below. This range reflects Stony Brook University Hospital’s good faith and reasonable estimate of potential compensation at the time of posting.

The final offer will be determined based on the candidate’s verified years of relevant, comparable experience. Please note that misrepresentation or inflation of experience may result in disqualification from the hiring process or termination of employment if hired.

Some positions may also include annual supplemental pay, such as:

• Location Pay: for UUP full-time positions.
• Shift Differentials: Additional pay for Evening, night, or other supplemental shifts (e.g., inconvenience pay, geographic pay, or other applicable differentials).

At Stony Brook University Hospital, your compensation extends beyond your paycheck. We offer comprehensive benefits including generous leave, health insurance, and participation in the state pension system that contribute significantly to your overall total rewards package.

Stony Brook Medicine integrates and elevates all of Stony Brook University’s health-related initiatives: education, research and patient care. It includes our Health Sciences schools — Medicine, Dental, Health Professions, Nursing and Social Welfare—a Program in Public Health,as well as Stony Brook University Hospital, Stony Brook Children’s Hospital,Stony Brook Southampton Hospital, Stony Brook Eastern Long Island Hospital, Long Island State Veterans Home, andmore than 200 community-based healthcare settings throughout Suffolk County.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and workingenvironment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

In accordance with the Title II Crime Awareness and Security Act copy of our crime statistics can be viewed here.

Job Number:

2603475

Primary Location

Department/Hiring Area : Patient Access Services

Schedule

Full-time

Shift

Evening Shift Shift Hours : 3p-11p Pass Days : Variable

Salary

$61,678 - $75,184 / year

Salary Grade : SL2