Emergency Room Patient Access Specialist - Day Shift

SBHU; Stony Brook (NY); On-site; USD 57,000 - 63,000; Full time

Job summary

Stony Brook Medicine is seeking a Patient Access Representative for the Emergency Room, Registration Services, to perform high-volume patient registrations and financial screening with a focus on accuracy and patient throughput.

The role requires strong communication, adherence to confidentiality, and the ability to navigate multiple registration systems while assisting patients and families through the admission process.

Qualifications

• Associate’s Degree with one year of working experience in a customer service, public health, healthcare, or related industry such as insurance.
• In lieu of degree, 2 years’ of demonstrated excellence working in a customer service, call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
• Must be able to maneuver a workstation on wheels through patients’ rooms within the designated registration area.
• Communicate in a professional manner with patients and patient families experiencing serious health issues and emotional events.

Responsibilities

• Supports activities to ensure excellence in throughput and patient experience for emergency room visits, admissions, observation and transfer patients in the Emergency room or as part of the multi-disciplinary team in the CTO office.
• Completes high-volume complex bedside patient registration.
• Completes pre-arrival, pre-registrations and registrations using various computer systems for all inter and intra-facility transfers in accordance with prescribed workflows.
• Maintains compliance with confidentiality and patient information handling policies.
• Reviews registrations for completeness and correctness and ensures encounters are bill ready.

Skills

Communication

Interpersonal skills

Patient care knowledge

Education

Associate’s Degree

Job description

Stony Brook Medicine is seeking a Patient Access Representative for the Emergency Room, Registration Services, to perform high-volume patient registrations and financial screening with a focus on accuracy and patient throughput.

The role requires strong communication, adherence to confidentiality, and the ability to navigate multiple registration systems while assisting patients and families through the admission process.