ER Patient Access Specialist: Throughput & Registration

Stony Brook University Medical Center; Stony Brook (NY); On-site; USD 57,000 - 63,000; Full time

Job summary

Stony Brook Medicine is seeking a Patient Access Representative for the Emergency Room (Days 7a-3p) to support registration, financial screening and verification, and patient throughput. This role requires strong communication with patients and families, adherence to confidentiality, and the ability to manage complex registrations in a busy ER setting.

Preferred candidates may be bilingual in English and Spanish, with experience in EMR systems and hospital patient access.

Qualifications

• Requires an Associate's Degree or 2 years’ customer service/healthcare experience in lieu of degree.
• Demonstrates professional, empathetic communication with patients and families.
• Knowledge of patient registration, insurance/payment processes, and confidentiality.

Responsibilities

• Perform high-volume patient registration in a fast-paced ER setting.
• Handle pre-arrival, pre-registration and intra-facility transfers across systems.
• Verify demographics, admission source, insurance coverage and collect co-pays.
• Ensure encounters are bill-ready by completing registrations and verifications.

Skills

Customer service

Communication

Interpersonal skills

Healthcare knowledge

Education

Associate's Degree

Tools

EMR systems

Financial IT systems

Job description

Stony Brook Medicine is seeking a Patient Access Representative for the Emergency Room (Days 7a-3p) to support registration, financial screening and verification, and patient throughput. This role requires strong communication with patients and families, adherence to confidentiality, and the ability to manage complex registrations in a busy ER setting.

Preferred candidates may be bilingual in English and Spanish, with experience in EMR systems and hospital patient access.