ER Patient Access Advocate

Texas Health Resources; Fort Worth (TX); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Discount Programs

Tuition reimbursement

Quarterly Incentive eligibility

Job summary

Texas Health Fort Worth is seeking an Admissions Specialist for Patient Access Services in the ER on a PRN basis. You will greet patients, verify demographics, assess benefits, educate on documents, and estimate financial obligations.

Role requires strong data entry, Epic, and customer service skills, with emphasis on empathy and professional communication in a fast-paced hospital environment.

Qualifications

• 1 Year Customer Service Experience Required
• 2-3 years of professional office/healthcare experience preferred
• CHAA certification preferred

Responsibilities

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage)
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures
• Maintains daily Epic work queue and personal Employee Scorecard Dashboard
• Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage)

Skills

Data entry

Typing

Computer skills

Medical terminology

Epic

Microsoft Office

Communication

Empathy

Education

H.S. Diploma or Equivalent

Tools

Epic

Microsoft Office

Job description

Texas Health Fort Worth is seeking an Admissions Specialist for Patient Access Services in the ER on a PRN basis. You will greet patients, verify demographics, assess benefits, educate on documents, and estimate financial obligations.

Role requires strong data entry, Epic, and customer service skills, with emphasis on empathy and professional communication in a fast-paced hospital environment.