ER Front Desk Specialist — Fast-Paced Patient Check-In

TotalCare; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

TotalCare in Fort Worth, TX is seeking an ER Front Desk Receptionist to deliver exceptional patient service in a fast-paced environment. You will check-in patients, verify insurance, process paperwork, and collect payments while coordinating with clinical staff.

Responsibilities include answering calls, booking appointments, confirming next-day visits, scanning documents into eClinicalWorks, balancing cash drawer, and keeping the lobby clean and organized.

Qualifications

• Must be able to read, write, and speak English.
• Must be computer literate and able to use EMR systems.
• Excellent communication and customer service skills required.
• Ability to work in a fast-paced environment and stay organized.
• Regular attendance and punctuality are essential.
• Able to multitask and switch between tasks efficiently.

Responsibilities

• Answer phone calls and transfer to appropriate department.
• Book patient appointments and process walk-ins.
• Confirm patient appointments for the next clinic day.
• Process patient paperwork and data collection.
• Scan insurance cards and driver's licenses into the database.
• Verify insurance benefits and eligibility.
• Scan patient information into eClinicalWorks.
• Collect funds for current and past due amounts.
• Balance cash drawer daily.
• Maintain cleanliness and presentation of the Office Lobby.
• Organize and present the Front Desk area.

Skills

Customer service

Communication skills

English fluency

Computer literacy

EMR experience

Attendance

Tools

eClinicalWorks

Job description

TotalCare in Fort Worth, TX is seeking an ER Front Desk Receptionist to deliver exceptional patient service in a fast-paced environment. You will check-in patients, verify insurance, process paperwork, and collect payments while coordinating with clinical staff.

Responsibilities include answering calls, booking appointments, confirming next-day visits, scanning documents into eClinicalWorks, balancing cash drawer, and keeping the lobby clean and organized.