ER Front Desk Receptionist – Arlington Cooper

TotalCare; Arlington (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

TotalCare is seeking an ER Front Desk Receptionist to provide exceptional patient service in a fast-paced emergency room setting. You will check-in patients, verify insurance, collect payments, and coordinate with clinical staff to maintain smooth patient flow.

Responsibilities include answering calls, booking appointments, handling patient paperwork, scanning insurance and driver's licenses, confirming appointments, and balancing cash drawer while keeping the lobby clean and presentable.

Qualifications

• Must be able to read, write and speak English.
• Must be computer literate.
• Experience with EMR preferred.
• Excellent communication & customer service skills.
• Ability to work in a fast-paced environment.
• Regular attendance and timeliness are essential.
• Ability to multi-task and adapt to changing tasks.

Responsibilities

• Answer phone calls, transfer to appropriate department/individual.
• Book patient appointments and process walk-ins.
• Confirm patient appointments for next clinic day.
• Process patients' paperwork, ensuring all fields and data is obtained.
• Copy/scan patient insurance card & driver's license into database.
• Verify patients' current insurance, obtain benefits and eligibility.
• Scan patient information into eClinicalWorks.
• Interact with patients regarding collection of funds for visits.

Skills

English fluent

Computer literacy

Customer service

Communication skills

Ability to multitask

Attendance & timeliness

Tools

eClinicalWorks

EMR/EHR systems

Job description

The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.

The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.

Responsibilities:

• Answer phone calls, transfer to appropriate department/individual
• Book patient appointments and process walk-ins
• Confirm patient appointments for next clinic day
• Process patients' paperwork, ensuring all fields and data is obtained
• Copy/scan patient insurance card & driver's License into database
• Verify patients' current insurance, obtain benefits and eligibility
• Scan patient information into eClinicalWorks
• Interact with patients regarding collection of funds for both current and past due amounts
• Balance cash drawer daily
• Responsible for maintaining cleanliness and presentation of the Office Lobby
• Responsible for organization and presentation of Front Desk area

Requirements:

• Must be able to read, write and speak English
• Must be computer literate
• experience with EMR (Electronic Health Records) is preferred
• Must have excellent communication & customer service skills
• Ability to work in a fast-paced environment
• Regular attendance and timeliness are essential functions of this position
• Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
• Ability to multi-task and to change course of action or tasks as needed
• Excellent customer service and verbal communication skills
• Ability to handle pressure from patients, office staff and providers