Front Desk & Insurance Verification Specialist

TotalCare; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

TotalCare in Fort Worth, TX is seeking a Front Office Specialist to deliver exceptional patient service in a fast-paced clinic. You will handle check-ins, verify insurance, collect funds and ensure smooth patient flow throughout the day.

Responsibilities include scheduling, processing walk-ins, confirming upcoming appointments, updating patient records in the eClinicalWorks EMR, and balancing the cash drawer while maintaining a welcoming lobby.

Qualifications

• Must read, write and speak English.
• Must be computer literate.
• Experience with EMR is preferred.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Regular attendance and punctuality.
• Ability to multitask and manage multiple information sources.

Responsibilities

• Answer phone calls and route to the appropriate department.
• Book patient appointments and process walk-ins.
• Confirm appointments for the next clinic day.
• Process patient paperwork and collect necessary data.
• Scan insurance cards and driver's licenses into the database.
• Verify insurance benefits and eligibility.
• Scan patient information into the EMR (eClinicalWorks).
• Interact with patients regarding collection of funds for current and past due amounts.
• Balance cash drawer daily.
• Maintain cleanliness and presentation of the Office Lobby.
• Organize and present the Front Desk area.

Skills

Customer service

Communication

English proficiency

Tools

EMR (eClinicalWorks)

Job description

TotalCare in Fort Worth, TX is seeking a Front Office Specialist to deliver exceptional patient service in a fast-paced clinic. You will handle check-ins, verify insurance, collect funds and ensure smooth patient flow throughout the day.

Responsibilities include scheduling, processing walk-ins, confirming upcoming appointments, updating patient records in the eClinicalWorks EMR, and balancing the cash drawer while maintaining a welcoming lobby.