ER Patient Access Specialist – 24/7 Check-in & Insurance

Complete Care ER; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free ER visits for you and eligible to

Health plan options

HSA

Dental insurance

Vision insurance

FSA

EAP

Company-paid life and AD&D

Short-term and long-term disability

Paid time off

401(k) with employer match

Tuition assistance

Job summary

Complete Care ER in Fort Worth is seeking a Patient Access Specialist to greet patients and manage registration, insurance verification, and data accuracy. You will support a fast-paced freestanding ER with 24/7 operations, ensuring smooth front-desk processes and patient experience.

The role requires strong communication, organized handling of paperwork, and flexibility to work weekends/holidays. 1+ year insurance verification and 2+ years medical customer service experience are preferred.

Qualifications

• 1+ year of medical insurance verification experience
• 2+ years of customer service experience in a medical setting
• High school diploma or GED and BLS certification within 60 days of start date

Responsibilities

• Greet and assist patients in person and over the phone, including registration and general inquiries
• Verify patient insurance and demographic information accurately
• Collect required paperwork and coordinate with other departments to support patient care
• Provide excellent customer service and resolve patient questions or concerns
• Experience with Microsoft Office and EMR/EPM systems is helpful but not required

Skills

Customer service

Insurance verification

Microsoft Office

EMR/EPM systems

Education

High school diploma or GED

BLS certification (AHA)

Tools

Microsoft Office

EMR/EPM systems

Job description

Complete Care ER in Fort Worth is seeking a Patient Access Specialist to greet patients and manage registration, insurance verification, and data accuracy. You will support a fast-paced freestanding ER with 24/7 operations, ensuring smooth front-desk processes and patient experience.

The role requires strong communication, organized handling of paperwork, and flexibility to work weekends/holidays. 1+ year insurance verification and 2+ years medical customer service experience are preferred.