ER Front Desk Specialist (PRN) – 24/7 Shifts

Complete Care; La Vernia (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Free ER visits for you and eligible,im

Job summary

Complete Care's Patient Access Specialist (PRN) role in La Vernia, TX is the first point of contact for patients arriving at our freestanding emergency room. You handle check-in, registration, and insurance verification so our clinical team can focus on care.

The position requires flexibility to work 12-hour day and night shifts, while maintaining calm, clear communication in a fast-paced ER environment. You will support patient flow and front desk operations.

Qualifications

• 1+ year of medical insurance verification experience.
• 2+ years of customer service or front desk experience in a medical setting.
• High school diploma or GED is required.
• BLS certification through the American Heart Association within 60 days of start date.
• Strong communication and active listening skills.
• Flexibility to work days, nights, weekends and holidays with at least 1 shift every 30 days.
• Legal authorization to work in the United States.
• Experience with MS Office and EMR/EPM systems is helpful but not required.

Responsibilities

• Welcome patients and complete check-in, registration, and front desk duties.
• Complete medical insurance verification, eligibility checks, and demographic entry.
• Communicate with patients and families during high-stress situations.
• Maintain accurate documentation in the EMR/EPM system.
• Coordinate paperwork and collaborate with clinical teams to keep patient flow smooth.
• Manage phone calls, patient questions, and follow-up needs.
• Keep the front desk professional and organized.

Skills

Communication

Active listening

Customer service

Education

High school diploma or GED

Tools

EMR/EPM systems

Microsoft Office

Job description

Complete Care's Patient Access Specialist (PRN) role in La Vernia, TX is the first point of contact for patients arriving at our freestanding emergency room. You handle check-in, registration, and insurance verification so our clinical team can focus on care.

The position requires flexibility to work 12-hour day and night shifts, while maintaining calm, clear communication in a fast-paced ER environment. You will support patient flow and front desk operations.