ER Front Desk Associate (PRN) – Patient Concierge

Ehc24; Maricopa (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Exceptional Community Hospital is seeking a Front Desk Associate (PRN) to support physicians and nurses in the Emergency Center. You will greet patients, verify demographics, collect payments, and coordinate with departments to ensure smooth patient flow.

The role requires strong communication, organization, and computer skills, with HIPAA compliance and a patient-focused attitude. Prior ER registration experience preferred; HS Diploma or GED required.

Qualifications

• ER registration experience preferred
• Familiarity with insurance verification and benefits
• Knowledge of HIPAA and patient confidentiality

Responsibilities

• Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner per EMTALA guidelines
• Obtain patient demographics, financial information, consents, and forms
• Verify insurance benefits and perform admission notifications and authorizations
• Explain benefits and collect ER copayments, deductibles, and self-pay totals
• Process payments and coordinate with Central Billing Office to resolve errors
• Answer, screen, and direct incoming calls
• Maintain patient charts (scanning, auditing, filing) and assist with clerical duties
• Perform other duties as assigned

Skills

Customer service

Communication

Organization

Computer skills

HIPAA compliance

Education

High School Diploma/GED

Job description

Exceptional Community Hospital is seeking a Front Desk Associate (PRN) to support physicians and nurses in the Emergency Center. You will greet patients, verify demographics, collect payments, and coordinate with departments to ensure smooth patient flow.

The role requires strong communication, organization, and computer skills, with HIPAA compliance and a patient-focused attitude. Prior ER registration experience preferred; HS Diploma or GED required.