Front Desk Reception (2148)

Ortholonestar; Dallas (TX); On-site; USD 22,041 - 30,307; Full time

Job summary

CC-Carrell Clinic in Dallas, TX is seeking an experienced Front Desk Receptionist to greet patients, answer calls, schedule appointments, and ensure smooth front-office operations. The role supports patient satisfaction and provider efficiency by maintaining patient records, processing payments, and coordinating communication between patients and departments.

Candidates should have a high school diploma and at least 2 years in a medical office, with strong communication skills and proficiency in

Qualifications

• High school diploma or equivalent required.
• 2+ years of medical office experience preferred.
• Strong communication and receptionist skills required.

Responsibilities

• Greet patients/visitors in person and by phone.
• Answer questions, ease concerns, and maintain the reception area.
• Provide intake forms and office policies to patients.

Skills

Strong phone & communication skills

Office equipment familiarity

EMR systems

Microsoft Office

Insurance rules & pre-authorizations

Information lookup

Payer policies interpretation

Clinic operations

Education

High school diploma or equivalent

Tools

MergePac

Microsoft Office

EMR systems

Job description

Job DetailsLevel: ExperiencedJob Location: CC-Carrell Clinic - Dallas, TX 75231Position Type: Full TimeEducation Level: High School/GEDJob Category: Health CareThe Front Desk Receptionist is responsible for greeting and assisting patients and visitors, managing incoming calls, scheduling appointments, and ensuring a smooth flow of front‑office operations. This role supports patient satisfaction, provider efficiency, and accurate documentation by maintaining patient records, processing payments, and coordinating communication between patients and internal departments.

Key Responsibilities

Patient Interaction

• Greet patients/visitors in person and by phone.
• Answer questions, ease anxieties, and maintain the reception area.
• Provide intake forms, office policies, and required documents.

Information & Records Management

• Enter and scan patient demographics and medical records into the EMR.
• Upload imaging files (X-ray, CT, MRI) into MergePac.
• Document all items in the electronic health record promptly.

Scheduling & Coordination

• Schedule appointments efficiently to optimize provider time and room use.
• Communicate with Patient Accounting to resolve concerns in real time.

Payments & Coding

• Process co-pays and uninsured visit payments.
• Review medical procedures and translate them into billing codes.
• Enter charges into the EMR system.

Compliance & Training

• Attend required training and complete annual online education.
• Maintain strict confidentiality.

Qualifications

• Education: High school diploma or equivalent.
• Experience: At least 2 years in a medical office; regular face‑to‑face physician interaction preferred.

Required Skills & Knowledge

• Strong phone and communication skills.
• Familiarity with office equipment, practice management systems, EMRs, and Microsoft Office.
• Knowledge of insurance rules, pre-authorizations, and clinic operations.
• Ability to locate information online and process requests quickly.
• Ability to interpret payer policies, multitask, and work professionally with patients and team members.

Work Environment & Physical Demands

• Fast-paced office setting with frequent changes.
• Regular sitting/standing, keyboard use, phone use.
• Occasional lifting up to 15 lbs.