ER Front Desk Receptionist – Matlock

TotalCare; Arlington, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

TotalCare is seeking an ER Front Desk Receptionist to deliver exceptional patient service in a high-volume emergency room setting. You will be responsible for check-in, collecting payments, and verifying insurance, while maintaining accurate data in the system.

The role requires strong communication, English proficiency, and computer skills, with EMR experience preferred. You will balance patient flow and ensure a welcoming lobby environment in a fast-paced clinic.

Qualifications

• Must have strong customer service and communication abilities.
• Must be able to read, write and speak English.
• Proficient with computers and data entry.
• Experience with EMR systems preferred (eClinicalWorks noted).
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Answer phone calls and transfer to appropriate department.
• Book patient appointments and process walk-ins.
• Confirm appointments for next clinic day.
• Process patient paperwork and collect required information.
• Scan insurance cards and driver's licenses into the database.

Skills

Customer service

Communication

Computer literacy

EMR experience

Fast-paced work

Tools

eClinicalWorks

Job description

The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.

The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.

Responsibilities:

• Answer phone calls, transfer to appropriate department/individual
• Book patient appointments and process walk-ins
• Confirm patient appointments for next clinic day
• Process patients' paperwork, ensuring all fields and data is obtained
• Copy/scan patient insurance card & driver's License into database
• Verify patients' current insurance, obtain benefits and eligibility
• Scan patient information into eClinicalWorks
• Interact with patients regarding collection of funds for both current and past due amounts
• Balance cash drawer daily
• Responsible for maintaining cleanliness and presentation of the Office Lobby
• Responsible for organization and presentation of Front Desk area

Requirements:

• Must be able to read, write and speak English
• Must be computer literate
• experience with EMR (Electronic Health Records) is preferred
• Must have excellent communication & customer service skills
• Ability to work in a fast-paced environment
• Regular attendance and timeliness are essential functions of this position
• Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
• Ability to multi-task and to change course of action or tasks as needed
• Excellent customer service and verbal communication skills
• Ability to handle pressure from patients, office staff and providers