Front Desk Receptionist – TCBH

TotalCare; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

TotalCare in Fort Worth, TX is seeking a Front Office Specialist to deliver exceptional patient service in a fast-paced clinic. You will handle check-ins, verify insurance, collect funds and ensure smooth patient flow throughout the day.

Responsibilities include scheduling, processing walk-ins, confirming upcoming appointments, updating patient records in the eClinicalWorks EMR, and balancing the cash drawer while maintaining a welcoming lobby.

Qualifications

• Must read, write and speak English.
• Must be computer literate.
• Experience with EMR is preferred.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Regular attendance and punctuality.
• Ability to multitask and manage multiple information sources.

Responsibilities

• Answer phone calls and route to the appropriate department.
• Book patient appointments and process walk-ins.
• Confirm appointments for the next clinic day.
• Process patient paperwork and collect necessary data.
• Scan insurance cards and driver's licenses into the database.
• Verify insurance benefits and eligibility.
• Scan patient information into the EMR (eClinicalWorks).
• Interact with patients regarding collection of funds for current and past due amounts.
• Balance cash drawer daily.
• Maintain cleanliness and presentation of the Office Lobby.
• Organize and present the Front Desk area.

Skills

Customer service

Communication

English proficiency

Tools

EMR (eClinicalWorks)

Job description

The Front Office Specialist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced work environment.

The Front Office Specialist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced work environment.

Responsibilities

• Answer phone calls, transfer to appropriate department/individual
• Book patient appointments and process walk-ins
• Confirm patient appointments for next clinic day
• Process patients' paperwork, ensuring all fields and data is obtained
• Copy/scan patient insurance card & driver's License into database
• Verify patients' current insurance, obtain benefits and eligibility
• Scan patient information into eClinicalWorks
• Interact with patients regarding collection of funds for both current and past due amounts
• Balance cash drawer daily
• Responsible for maintaining cleanliness and presentation of the Office Lobby
• Responsible for organization and presentation of Front Desk area

Requirements

• Must be able to read, write and speak English
• Must be computer literate
• experience with EMR (Electronic Health Records) is preferred
• Must have excellent communication & customer service skills
• Ability to work in a fast-paced environment
• Regular attendance and timeliness are essential functions of this position and require regular and punctual employee presence
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch or other sources)
• Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
• Ability to multi-task and to change course of action or tasks as needed
• Excellent customer service and verbal communication skills
• Ability to handle pressure from patients, office staff and providers