Front Desk Associate - PRN DAY SHIFT

Exceptional Healthcare Inc.; Maricopa (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Exceptional Community Hospital is seeking a Front Desk Associate (PRN/As needed) to provide first-contact support for physicians and nurses in the Emergency Center. The role emphasizes professional patient interaction, accurate registration, and coordination with billing and central office.

The position requires strong organizational and communication skills, familiarity with insurance concepts, and the ability to work in a fast-paced environment with HIPAA compliance at the forefront.

Qualifications

• Experience in ER or patient registrar roles is preferred.
• Familiarity with insurance terminology and verification is preferred.
• Knowledge of EMTALA compliance and patient confidentiality is advantageous.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Register ER, direct admission, and outpatient service patients in a timely manner.
• Verify patient demographics and insurance information; obtain consents.
• Explain benefits and collect copayments and self-pay amounts.
• Maintain patient charts and update the EMR; manage phone calls and messages.

Skills

Customer service

Communication

Organizational skills

HIPAA familiarity

Teamwork

Education

High School Diploma/GED

Tools

EMR software

Job description

Join Our Exceptional Laboratory Team!
We’re seeking aFront Desk Associate (PRN/\"As needed\")to support for physicians and nurses in the Emergency Center at our NEW Community Hospital. We’d love to hear from you!

Why Work With Us?
We are a patient-focused healthcare provider committed to delivering the highest standards of care while fostering a positive and collaborative workplace culture. Our team takes pride in adhering to theExceptional Promiseby treating every patient and employee with courtesy, dignity, and respect. Here, you'll find opportunities for growth, a supportive team, and the resources you need to succeed.

The Front Desk Associate acts as the first point of contact in Exceptional Community Hospital and is responsible for the following duties:

Essential Duties & Responsibilities:

• Treat all patients and colleagues with dignity and respect.
• Open communication between all departments and cultivating a team environment.
• Communicate professionally and effectively with patients, visitors, and vendors.
• Ability to handle a fast-paced environment professionally and with poise.
• Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
• Maintain confidentiality and observe HIPAA compliance.
• Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
• Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
• Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
• Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
• Processing payments and regular communication with the Central billing Office to resolve errors.
• Perform patient status changes as clinical staff directs.
• Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
• Answer, screen, and direct incoming phone calls.
• Facilitate deposits and cash reconciliations during shift change.
• Maintain with accuracy all spreadsheets, and patient logs.
• Perform clerical duties, including mail delivery, faxing, copying, and scanning
• Perform other duties as assigned.

Qualifications:

• Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
• Working knowledge of insurance identification and terminology (Preferred)
• Working knowledge of insurance verification and benefit descriptions (Preferred)
• Working knowledge of Admission Notifications and Insurance Authorizations
• Working knowledge of Medical Terminology
• Strong Organization Skills
• Proficient Computer Skills
• Strong Communication and Customer Service Skills
• Current Background Clearance and Satisfactory Background Check Results
• High School Diploma/GED
• Commitment to Patient and Family Satisfaction

Schedule:

• PRN (as needed):*** Days Weekday/Weekends (minimum of 2 shifts per month required)