ER Discharge Coordinator - Bedside Scheduling & Follow-Up

HCA Healthcare; Austin (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition assistance

Job summary

HCA Healthcare, in partnership with St. David’s HealthCare, is seeking an ER Discharge Coordinator to manage bedside scheduling for follow-up care as part of centralized ER and Urgent Care programs.

The role focuses on creating a positive patient experience with timely follow-ups and high-quality service in a patient-centered, outcomes-driven environment. You will interact with patients, families, and staff in a courteous manner, schedule bedside follow-ups when needed, and contribute to

Qualifications

• One year of related experience preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Customer service

Job description

HCA Healthcare, in partnership with St. David’s HealthCare, is seeking an ER Discharge Coordinator to manage bedside scheduling for follow-up care as part of centralized ER and Urgent Care programs.

The role focuses on creating a positive patient experience with timely follow-ups and high-quality service in a patient-centered, outcomes-driven environment. You will interact with patients, families, and staff in a courteous manner, schedule bedside follow-ups when needed, and contribute to