ER Discharge Coordinator - Bedside Scheduling

HCA Healthcare; Decatur (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Tuition assistance

Career development

Job summary

HCA Healthcare’s Medical City Decatur location seeks an ER Discharge Coordinator to manage bedside scheduling and support the ER/urgent care follow-up program. The role aims to boost contact rate, scheduling immediacy and patient satisfaction in a patient-centered, quality-driven environment.

The position emphasizes professional communication with patients and staff, scheduling follow-up care at the bedside when possible, and maintaining high performance and service standards within a

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Customer service

Job description

HCA Healthcare’s Medical City Decatur location seeks an ER Discharge Coordinator to manage bedside scheduling and support the ER/urgent care follow-up program. The role aims to boost contact rate, scheduling immediacy and patient satisfaction in a patient-centered, quality-driven environment.

The position emphasizes professional communication with patients and staff, scheduling follow-up care at the bedside when possible, and maintaining high performance and service standards within a