Bedside ER Discharge & Follow-Up Coordinator

HCA Healthcare; Hendersonville (TN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Tuition assistance

Employee stock purchase plan

Job summary

TriStar Hendersonville Medical Center in Tennessee is seeking an ER Discharge Coordinator to coordinate bedside scheduling as part of our centralized ER and Urgent Care follow-up programs, with the goal of improving patient experience through timely follow-up and scheduling.

You will interact with patients, families and staff to schedule follow-up care at the bedside, uphold performance standards, and deliver superior service while supporting the organization’s mission.

Qualifications

• One year of related experience is preferred.
• Speaks with customers, patients and stakeholders in a pleasant and professional manner.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Job description

TriStar Hendersonville Medical Center in Tennessee is seeking an ER Discharge Coordinator to coordinate bedside scheduling as part of our centralized ER and Urgent Care follow-up programs, with the goal of improving patient experience through timely follow-up and scheduling.

You will interact with patients, families and staff to schedule follow-up care at the bedside, uphold performance standards, and deliver superior service while supporting the organization’s mission.